Before you can start using Wi-Fi calling, it needs to be activated on your Ting phone number. Contact us to enable the feature and set up your E911 address.

Once Wi-Fi calling is enabled on your Ting account, follow these steps to activate it on your iPhone:

1. Open Settings.
2. Tap Phone.
3. Select Wi-Fi Calling.
4. Toggle Wi-Fi calling to on.
5. When prompted, tap Enable.
6. Enter your E911 address and tap Update.
7. Look for Ting Wi-Fi in the upper-left corner of your screen to confirm it’s working.

If you’re having issues with Wi-Fi calling, here’s how to troubleshoot:

• Ensure your device is up to date: Install the latest iOS update.
• Fix provisioning server errors: If you encounter activation errors, your device name may be the issue. Here's how to update it:
  1. Open Settings.
  2. Tap General.
  3. Select About.
  4. Tap Name.
  5. Replace the current name and tap Done.