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Wi-Fi calling setup on iPhone

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Last updated by Rod McRae

Wi-Fi calling is an option for the iPhone 5c and higher on Ting. It’s compatible with both the GSM and CDMA networks and before you get started, we recommend making sure that your phone is running at least iOS 10 or higher. 

To use that feature you must first enable it on the Device Settings tab of your Ting account. Once that is done, you must follow the steps below to enable it on your phone.

  1. Open the Settings 
  2. Tap Phone
  3. Tap Wi-Fi Calling

    enable.png

  4. Toggle Wi-fi calling on

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  5. You will then be prompted to enter an E-911 address

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  6. Select Update once the address is entered. If successful the network in the upper left should change to Ting Wi-Fi or Sprint Wi-FI

If you are having trouble, please get in touch with us

 

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Comments

  • Avatar
    Myrna Ellington

    Before upgrading to iOS 10 I was able to use google hangouts without incurring charges for Ting minutes. Now that I have iOS 10 when I use google hangouts I’m being charged for minutes. The only workaround I have found is to put my phone in airplane mode, then connect to WiFi and call, no minutes charged then. Is there another way I’m missing? I keep forgetting to turn my airplane mode off again.

  • Avatar
    Mitch Surprenant

    Myrna,

    I recommend making the upgrade to iOS 11 if possible. I have, and I am not charged minutes when using Hangouts for calls.

  • Avatar
    Daniel Ced

    I'm a Ting cus in CA's farm area. I travel lots around farmland few travel. Here is my view on using CDMA or GSM, with WiFi call heavily weighed. GSM does have slightly better coverage in the sticks in my area, but CDMA is superior in quality, not staying in a call, but people on the other side understanding what you're saying.

    How do I know? I had two phones, and one had CDMA, and the other had GSM.

    So, I'm keeping my CDMA for now, but may put the other SIM card in if I become chatty (not likely). Or go shopping....

    Note: Sprint (CDMA provider) users has ability to enable WiFi calling. Ting may have to think about turning the switch ON to keep us happy. There is always Republic & many more.

  • Avatar
    Stephen Brandon

    So I've just enabled this on my CDMA iPhone 8. It looks like all the settings are correct, but I'm not seeing "Sprint Wi-Fi" as my network.. Is that becuase I also have a very good cellular connection, so it will just default to that until I have a bad cellular connection? Or has this changed in iOS 11? (I'm on iOS 11.2)

    [Update] Ok, I'm actually seeing that wifi calling may be a Sprint problem right now with iOS 11.2 and Sprint's latest carrier settings.

    Edited by Stephen Brandon
  • Avatar
    Mitch Surprenant

    Hey Stephen,

    We haven't officially launched WFC for CDMA iPhones yet, but it might be working on your end because of some switches we had to flip on the network side to run through our testing and debugging.

  • Avatar
    Stephen Brandon

    I'm surprised to hear that. Your main article on Wi-Fi calling (which is what led me here) says otherwise: https://help.ting.com/hc/en-us/articles/205421918-FAQ-Wi-Fi-Calling-on-Ting-Devices (And this very article implies otherwise, referring to "Sprint Wi-Fi" above).

    Regardless, Sprint put out another carrier update today, and I seem to be getting "Sprint Wi-Fi" displayed in the upper left-hand corner now, so presumably it's working!

    Edited by Stephen Brandon
  • Avatar
    Mitch Surprenant

    Glad to hear it works! Again, not technically launched, but I think the articles were updated so we're prepared when it officially launches. Good catch!

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