Due to the environmental variability from each home or business, we can only guarantee crazy fast gigabit performance when hardwired directly to your ONT (aka fiber modem) with a Cat5e or Cat6 Ethernet cable. By their nature, Wi-Fi connections are "lossy" and performance will degrade and become unstable at weaker connection signal strengths (usually denoted by the number of signal bars on your device). There are many factors (ie. distance, physical obstructions and interference) which affect signal strength; please check out our detailed article on Wi-Fi signal strength and our Wi-Fi FAQ for more details.
In short: as fast as the Ting Gigabit connection is, it does not change the limits of wireless and you will not achieve gigabit performance over Wi-Fi with the current technology available.
Test Your Speed
If you're curious about your network performance, please check out the following link to our dedicated speed test server:
This link is valid for all of our Ting Towns and should default to the local server in your area.
Before performing any speed tests, it is highly recommended that you perform a quick power cycle of your wireless router. Find out how and why.
Expected Performance
Here is what you can generally expect depending on your method of connectivity to an AC-class wireless router:
| Speed | Connection Type | Protocol | Typical real-life performance in Megabits per second (Mbps) |
| Best | Ethernet Cable (Cat5e or better) |
Gigabit | 800 - 940 |
| Fast Ethernet | 80 - 95 | ||
| Poor | 2.4 GHz wireless band | wireless-G | 10 - 20 |
| Mediocre | wireless-N | 20 - 70 | |
| 5 GHz wireless band | wireless-N | 40 - 90 | |
| Good | wireless-AC | 100 - 400 |
While not guaranteed, the Wi-Fi performance figures above are what you could expect when testing your connection with our dedicated speed test server at an average distance of 15-20 ft with few-to-no physical barriers between your testing device and the router.
Router Uptime
It's recommended that you reboot your router periodically. This is known as "power cycling".
Why:
If you keep a computer up and running for several days or weeks without powering it down, it can become slow and unstable. Restarting helps give it a fresh start, and your computer will typically run faster and with less issues. A wireless router is also a computer and benefits from the same process.
How:
Simply remove the router's power cord from the wall outlet or from the unit. Wait about 10 seconds before plugging it back in. Allow about 3 min for it to re-connect to the internet automatically.
We recommend a power cycle every 30 to 50 days.