What are my expected speeds on Ting Gigabit?

Due to the environmental variability from each home or business, we can only guarantee crazy fast performance when hardwired directly to your ONT (aka fiber modem) with a Cat5e or Cat6 Ethernet cable. By their nature, Wi-Fi connections are "lossy" and are affected by many variables (such as distance, barriers, and interference) which can cause degraded speeds. Click here for our Wi-Fi FAQ and check out the chart below: 

In short: as fast as the Ting Gigabit connection is, it does not change the limits of wireless and you will not achieve gigabit performance over Wi-Fi with the current technology available.

Test Your Speed

If you're curious about your network performance, please check out the following links to our dedicated speed test servers: 

All cities (HTML5 test): http://ting.speedtestcustom.com 

The following tests below require enabling Adobe Flash in your browser of choice:

Charlottesville, VA: http://charlottesville.speedtest.ting.com
Westminster, MD: http://westminster.speedtest.ting.com
Holly Springs, NC: http://hollysprings.speedtest.ting.com 
Sandpoint, ID: http://sandpoint.speedtest.ting.com 

Before performing any speed tests, it is highly recommended that you perform a quick "power cycle" of your wireless router. Find out how and why.

Expected Performance

Here is what you can generally expect depending on your method of connectivity to an AC-class wireless router:

While not guaranteed, the Wi-Fi performance figures above are what you could expect when testing your connection with our dedicated speed test server at an average distance of 20-25 ft with few-to-no physical barriers between your testing device and the router.

Router Uptime

Before performing any speed tests, it is highly recommended that you give your router a quick reboot, especially if you haven't done so recently. Similar to keeping your computer up and running for a prolonged amount of time without being turned off (it can get slow, unstable, and frustrating), a wireless router is also a computer and benefits from the same reboot.

To power cycle it: simply remove the router's power cord from the wall or the back of the unit itself, wait about 30 seconds, and then plug it back in. Please allow a few minutes for it to re-connect to the internet automatically.

We recommend a quick power cycle every 30 days.