Last updated by Albert Duong
Due to the environmental variability from each home or business, we can only guarantee crazy fast performance when hardwired directly to your ONT (aka fiber modem) with a Cat5e or Cat6 Ethernet cable. By their nature, Wi-Fi connections are "lossy" and are affected by many variables (such as distance, barriers, and interference) which can cause degraded speeds. Click here for our Wi-Fi FAQ and check out the chart below:
In short: as fast as the Ting Gigabit connection is, it does not change the limits of wireless and you will not achieve gigabit performance over Wi-Fi with the current technology available.
Test Your Speed
If you're curious about your network performance, please check out the following link to our dedicated speed test server:
http://ting.speedtestcustom.com
This link is valid for all of our Ting Towns and should default to the local server in your area.
Before performing any speed tests, it is highly recommended that you perform a quick power cycle of your wireless router. Find out how and why.
Expected Performance
Here is what you can generally expect depending on your method of connectivity to an AC-class wireless router:
|
Speed |
Connection Type |
Protocol |
Typical real-life performance in megabits per second (mbps) |
|
Best |
Ethernet (Cat5e or Cat6) |
Gigabit |
800 - 940 |
|
Fast Ethernet (10/100) |
80 - 95 |
||
|
Poor |
2.4 GHz wireless band |
wireless-G |
10 - 20 |
| Mediocre |
wireless-N |
15 - 65 |
|
|
|
5 GHz wireless band |
wireless-N |
40 - 95 |
| Good |
wireless-AC |
100 - 400 |
While not guaranteed, the Wi-Fi performance figures above are what you could expect when testing your connection with our dedicated speed test server at an average distance of 20-25 ft with few-to-no physical barriers between your testing device and the router.
Router Uptime
It's recommended that you reboot your router before testing the speeds, especially if you haven't done so recently. This quick process is known as a "power cycle".
Why:
If you keep a computer up and running for several days or weeks without powering it down, it can become slow and unstable. Restarting helps give it a fresh start. A wireless router is also a computer and benefits from the same process in order to regain peak performance.
How:
Simply remove the router's power cord from the wall outlet or from the back of the unit. Wait about 10 seconds before plugging it back in, then allow a few minutes for it to re-connect to the internet automatically.
We recommend a power cycle every 30 days.