Bringing Your Own Router to Your Ting Internet Service

Bringing your own router may not be available if:

You are in a market where we provide an all-in-one ONT/router (such as Fullerton, CA).

Your router does not meet our network's technical requirements.

You are in a situation where your landlord or apartment complex pays for internet and has already provided you with a router.

Technical Requirements

Minimum Requirements

To bring your own router to Ting Internet, it must meet the following technical requirements:

  1. Wi-Fi 5 or faster wireless capabilities
  2. WAN and Ethernet ports

Recommended Specifications for Best Performance

To get the most out of your Ting Fiber Internet, we recommend your equipment meet the following technical requirements:

  1. Wi-Fi 6 or faster wireless capabilities
  2. Mesh system for homes with multiple floors, or over 1,500 sq ft
  3. 2.5G or faster Ethernet WAN port
  4. 2.5G or faster LAN ports (if wired LAN is required)

Why a Router is Necessary

Ting brings fast fiber internet into your home, and you need a Wi-Fi router to turn that internet connection into a Wi-Fi signal for the devices in your home. Routers also provide a much-needed level of security between the outside world of the internet and your home.

Ting gives you the freedom to bring your own router to our service or to use Ting’s own router.

Illustration depicting Ting Internet fiber running to a house. Inside that house is a router, which is transmitting a Wi-Fi signal to wireless devices in the house: a smartphone, a television, and a computer.

Wi-Fi 6 (802.11ax explained)

802.11ax (also called Wi-Fi 6) was released in 2019. It's the next-generation Wi-Fi technology with improved speeds, reduced interference, and lower latency.

To see any benefits from Wi-Fi 6, both the router and the device you're using need to support Wi-Fi 6—otherwise, they'll talk on the older Wi-Fi 5.

Note: Wi-Fi 6 is a hardware specification. There is no software update you can download or install to gain its benefits.

We recommend you bring a router with at least Wi-Fi 6 capabilities to gain the full benefit of our Ting Fiber network. Devices that are optimized for Wi-Fi 6 can see higher wireless speeds and have better security against cyber threats.

Mesh Wi-Fi for Bigger Homes

Ting strongly recommends a mesh Wi-Fi setup if you have multiple floors in your home or the square footage is over 1,500 sq ft. Rather than having a single router, a mesh system has multiple Wi-Fi transmitters throughout your home to ensure you get a good signal no matter where you are.

Whole Home Wi-Fi

To bring you the best Wi-Fi coverage in your home and the best remote support, Ting has partnered with eero to offer Whole Home Wi-Fi. Signing up for Whole Home Wi-Fi ensures you get the right number of eeros to cover your entire home with fast Wi-Fi. You also get added security features and Ting’s amazing support to help you out if you run into any problems.

Visit our Whole Home Wi-FI product page to learn more and check availability in your area. 

Choosing a Compatible Router

We are happy to support the reduction of eWaste by allowing customers to bring their own routers to Ting. Our modems/ONTs use standard Ethernet connections, which offer the widest range of compatibility and allow customers to use their preferred router while enjoying the benefits of our service.

If you bring your own router, we will do our best to support it, but as there are so many different makes and models of router out there, we may not always be able to help if you run into issues.

While we would love all routers to work equally well, there are two main factors to consider when bringing your existing router:

  1. Speed and coverage
  2. Physical compatibility

Speed and Coverage

Ting’s fiber internet speeds are a huge leap up from legacy cable and DSL providers, so if your router is more than 3 years old, it may hold you back from making full use of the higher speeds Ting provides.

Similarly, if the Wi-Fi coverage of your existing router leaves parts of your home with dead spots or less-than-amazing speeds, it might be time to upgrade.

Physical Compatibility

Ting uses standard Ethernet for its router connection, but many Internet Providers have routers that will only work with their technology. Here are the things to look for to determine if your router is physically locked to your old internet provider.

Take a look at the ports on the back of your router to see what you have.

Supported: 2.5 Gigabit WAN port & Ethernet ports.

Illustration depicting the ports on the back of a wireless router. Approved ports include WAN and LAN 1-4. Incompatible ports include a Coaxial cable port.
Image of the back of an eero router and its ethernet port. Image of the back of a router which has a WAN port and ethernet ports.

Not Supported:

  • DSL connector from phone company internet (looks similar to Ethernet, but is narrower and will likely be labeled DSL)
  • Fiber router with built-in ONT (will have a metal box around the connector, may be labeled SFP).

Technical Support with your Router

While our Technical Support team is happy to try and assist with technical issues related to your router, we cannot remotely access or diagnose third-party routers directly. Most issues with third-party routers can be resolved eventually, but please note that we can only provide limited support for things like router setup and Wi-Fi configuration. In some cases, you may need to contact the router manufacturer for support.

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