We're here to help get you the internet you deserve quickly and painlessly. With our fiber-to-the-home service, there are a few extra steps to getting online than typical cable internet. After you place an order with us, you'll be assigned an Onboarding Advisor who will guide you through your experience getting online.
Getting online with Ting Internet can be broken down into three steps:
Before we can get started, we need to check if your address is serviceable.
If your address is serviceable, you will be presented with available internet plans. Select the plan you would like and click Continue to proceed to the next step.
If service is planned but not yet available at your address, you can place a pre-order with us. We will let you know when service becomes available in your neighborhood. You can also check our construction website for updates on when to expect us in your neighborhood.
Next, select any additional features of your service, like wireless routers and streaming solutions. Click Continue after each category.
If you have a promo code for your order, click See details in the right sidebar to expand this option. Enter the code and click Apply.
If you have questions or issues while placing your order, you can call our sales team at 1-855-846-4626, and we'll be happy to help!
Next you'll set up the billing information for your Ting account. The card you attach to your account will not be charged until our Onboarding Advisor calls you and schedules the home installation.
Billing with Ting Internet is pre-paid and auto-pay, meaning your card will be charged automatically at the beginning of your month of service. Your service month begins based on when your internet is activated.
If you want to know more about how billing at Ting is handled, check out our Billing FAQ.
If you don't already have a Ting account, you will be prompted to create one here. This account is where you will access your billing history and update your payment options.
If you already have an account, click Sign in instead.
When inputting your credit card, the service address will default as the billing. If the billing address is different, select the Use a different billing address option to update it.
Finally, review the details of your order before confirming.
You aren't locked into any of these initial selections. You can adjust these details with your Onboarding Advisor when they call you for the home appointment.
Select Place order, and you'll see our thank you message. If service is being offered at your address, an Onboarding Advisor will reach out soon to begin the next steps.
Within a few days of placing your order, you will be contacted by your Onboarding Advisor to talk through the home installation. If they don't get a hold of you on the first attempt, they'll reach out every few days.
You can also call our Onboarding line at 1-855-921-4626 to get the ball rolling yourself.
The Onboarding Advisors are your point of contact for any questions about the installation and construction process. To prepare you for what you will discuss with your Onboarding Advisor, here is a quick rundown of what to expect:
Once the home appointment is complete, the field team will be flagged to start running the fiber line from our box by the road to the side of your home. Your Onboarding Advisor will be able to give you a timeline for when that line will be run and when you can expect to be online with your new fiber service.
Your Onboarding Advisor will talk you through the fieldwork step during your call, but here is a quick rundown of what to expect: