Step 1: Check if your address is serviceable

Before we can get started, we need to check if your address is serviceable.

1. Navigate to Ting.com and type your address into the search bar on the home page.
2. As you type, suggested addresses will appear in the dropdown. Click on the matching address.
3. Click Check availability.

Step 2: Select a plan

If your address is serviceable, you will be presented with available internet plans. Select the plan you would like and click Continue to proceed to the next step.

Step 3: Determine the details of your order

Next, select any additional features of your service, like wireless routers and streaming solutions. Click Continue after each category.

• For a detailed breakdown of the costs and the monthly billing throughout this process, refer to the right sidebar for further details.

Note

If you have a promo code for your order, click See details in the right sidebar to expand this option. Enter the code and click Apply.

If you have questions or issues while placing your order, you can call our sales team at 1-855-846-4626, and we'll be happy to help!

Step 4: Add your billing information

Next you'll set up the billing information for your Ting account. The card you attach to your account will not be charged until our Onboarding Advisor calls you and schedules the home installation.

Billing with Ting Internet is pre-paid and auto-pay, meaning your card will be charged automatically at the beginning of your month of service. Your service month begins based on when your internet is activated.

If you want to know more about how billing at Ting is handled, check out our Billing FAQ.

Creating an account

If you don't already have a Ting account, you will be prompted to create one here. This account is where you will access your billing history and update your payment options.

If you already have an account, click Sign in instead.

When inputting your credit card, the service address will default as the billing. If the billing address is different, select the Use a different billing address option to update it.

Step 5: Review and finalize your order

Finally, review the details of your order before confirming.

Select Place order, and you'll see our thank you message. If service is being offered at your address, an Onboarding Advisor will reach out soon to begin the next steps.