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Bringing your own router to your Ting Internet service

Gigabit speeds require gigabit routers. Our Ting router is up to the task of giving you the wireless speeds your fiber service delivers, but if you've got your eyes on a different router, there are some things to keep in mind.

What do all of these numbers and letters mean? (802.11ac and 802.11ax explained)

These numbers are Wi-Fi standards with 802.11ac being the most common. They indicate the language your router uses to communicate with devices that connect to it. Think of those letters at the end of the numbers ("ac" or "ax") as different languages.

802.11ac, also known as Wi-Fi 5 is the fastest mainstream Wi-Fi standard available. 802.11ac compatibility is a standard feature on most laptops, smartphones, and tablets produced since 2015. Check your device specs to see if it is compatible.

802.11ax, released in 2019, is the newest Wi-Fi standard and is also called Wi-Fi 6 for simplicity. It's the next generation of Wi-Fi technology with improved speeds, reduced interference, and lower latency.

In order to see any benefits from Wi-Fi 6, both the router and the device you're using need to support Wi-Fi 6--otherwise they'll just talk on the older Wi-Fi 5.

Note: Wi-Fi 6 is a hardware specification. There is no software update you can download or install to gain its benefits.

Will my old router do?
Most routers can provide a Wi-Fi connection though older routers are limited by the Wi-Fi standards of their time. To get the most out of your gigabit service, it is best to ensure that your router is at minimum Wi-Fi 5 capable. This is usually included in the model name with the letters "AC", such as the Netgear Nighthawk AC1900 or the TP-Link Archer AC1750. 
Which routers would you recommend?

With Wi-Fi 6 becoming easier to access, we recommend looking for a router capable of giving you the fastest wireless speeds possible. We've put together a little list of Wi-Fi 6 routers you may wish to check out.

  • Asus RT-AX86U
  • Asus RT-AX88U
  • TP-Link Archer AX73
  • Netgear Nighthawk RAX45
  • Netgear Nighthawk RAX80

Note: If your home is larger (>2500 sq ft) we suggest using a mesh network to guarantee Wi-Fi coverage throughout your whole house.

Choosing a compatible router

Most routers on the shelves at retailers will be compatible with your Ting internet service. Two primary factors make a router a safe choice for use.

  1. The router needs to have an Ethernet WAN port. This is crucial, as the router will connect to your fiber modem by Ethernet. Usually, as long as you can see the router, this is simple to determine.Bringing_your_own_router_to_your_Ting_Internet_service_-_needs_an_ethernet_WAN_port.jpg
  2. The router's WAN and LAN ports should be rated for Gigabit speeds, or what is often marked as "10/100/1000 Mbps". The Wi-Fi standard should be indicated as 802.11ac. This is usually implied by including AC in the model name, such as the Netgear Nighthawk AC1900 or the TP-Link Archer AC1750. These details ensure you'll get every bit of Ting's speed, and your router won't cause any bottlenecks to performance.

The vast majority of routers manufactured today comply with both of these details. If a router's WAN port is anything other than Ethernet, that model won't work with your Ting service. If the router's ports or Wi-Fi standard is different, the router may still be compatible, but it won't pass on the full crazy-fast performance your Ting service supplies.

Features to look for in a router

Routers offer various features that may not be needed but can improve performance and offer you additional control over your internet experience. While you don't need any of the following features to work with Ting Internet, we recommend looking for some of these features to make your experience easier and optimize performance.  

  • 2x2 or 3x3 MU-MIMO
  • WPA2 encryption
  • Guest network capability
  • Parental controls
  • Mobile app control of the router

Technical support with your router

While our Technical Support team (1-844-846-4994, open 24/7) is happy to try and assist with technical issues related to your router, we cannot remotely access or diagnose the unit directly. Most issues with third-party routers can be resolved eventually, but please note that we can only provide limited support for things like router setup and Wi-Fi configuration. In some cases, you may need to contact the router manufacturer for support.

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