Ting has a dedicated team ready to assist with your questions and concerns to help make our construction seamless.
The Ting Construction Experience
The Construction Experience Team is a group specially designed to handle fiber construction matters effectively and efficiently. Our Construction Experience representatives will investigate your concerns from start to finish to the best of their ability. You can consider them your single point of contact who will work to keep you up-to-date with any new information learned along the way and make sure you're never in the dark.
Contacting Ting Construction Experience
Ting Construction Experience offers email and phone support from 8:00 am to 8:00 pm ET on weekdays.
Web contact form
Fill out our webform to send an email to our Construction Experience Team. Our team reviews submissions within seconds after you submit the webform during business hours. Requests sent after business hours will take priority the following weekday morning. Please add your phone number if you prefer receiving a call-back to talk about your concern more.
Contact by phone
Call 1-855-801-5856 to speak with a Ting Construction Experience representative.
Our team will listen, discuss, and determine the next steps to investigate the reported damage. We'll ask for an email address and phone number to keep in touch when you call, but we'll generally stick to email for updates. Ting will never sell your info -- we collect it solely to email you directly after the conversation. In that email will be a conversation summary and a reference number.
Have any questions? Reply to that email at any time. Prefer to call in? Provide the advisor with the reference number at the top of that email.
When to contact the Construction Experience team
Please reach out to the Construction Experience team whenever you notice possible damage after construction or have general concerns about our construction. Below are some examples of when contacting our team is beneficial. Keep in mind this list is not exhaustive. We will be happy to look into other construction-related concerns brought to our attention!
Damage
| Concern | Example(s) |
| Driveway | Cracked or otherwise damaged driveway |
| Home (internal) | Drywall damage, electrical outlet not working after installation, etc |
| Home (external) | Damage to siding, brick, etc |
| Lawn |
Damage or disturbance to grass, flowers, or flowerbed Landscaping issues with tree limbs, bushes, etc. Holes left on your property; sinkholes |
| Sprinkler |
Issues with irrigation systems, sprinkler lines, or sprinkler heads |
| Invisible fence |
Damage to an underground invisible pet fence |
Cable
| Concern | Example(s) |
| Ting wires or conduit are exposed | Ting wires or conduit (tubing) being exposed or coming loose |
| Aerial concerns | Aerial fiber lines that have fallen or sagged |
Handhole (Ting box installed in your front or backyard)
| Concern | Example(s) |
| Uneven placement |
No longer flush with the ground (raised or sunk) or slanted The land around it is caving, causing a pit |
| Cracked cover | The cover is broken or damaged in some way |
| Misaligned handhole cover |
The cover has come loose and needs to be repositioned securely The cover is missing entirely |
Paint
| Concern | Example(s) |
| Spray paint marking complaint | Spray paint that is affecting your property or aesthetics |
Miscellaneous
The Construction Experience Team can help with some concerns that are unrelated to damage.
| Concern | Example(s) |
| Drop burial |
Getting information on when your fiber line will be buried |
| Access (parking or street) | The blocking or prevention of being able to park, leave your driveway, or access a particular road or path |
| Noise |
Related to excessive noise caused by the work, noise outside construction hours |
| Staff |
General negative experience with the construction crew |
Not handled by the Construction Experience Team
The Construction Experience team does not handle some Ting Internet services and requests.
| Issue or request | Point of contact |
|
General information on when Ting Internet will be live on your street |
|
| Damaged cables belonging to another ISP or company |
Contact the company of the damaged line for repairs |
|
Damaged Ting fiber line |
FAQ
Be as specific as possible and provide anything you feel may be relevant to our investigation. For example, rather than "my sprinkler is not working," you may wish to specify if the damage was to the sprinkler heads or to the irrigation lines and where the lines are.
While we default to email updates, let us know if you'd prefer a phone call when we have an update on your situation. Our team members will be happy to oblige during business hours.
When reaching out, let us know that! We'll do our best to accommodate.
We aim to get back to you within two business days with an update. If we don't have anything new to share, we'll still work to keep the lines of communication open while working on the issue from our side.
It depends on various factors--the Ting town you reside in, our contractors, and of course, your specific concern. While we'll work to investigate as quickly as possible, we'll provide individualized updates for your case to the email address you gave us.
Note: The contact phone number is solely for our construction team. If you need assistance scheduling an install, contact our Onboarding team at 1-855-846-4626. If you require technical support, call us 24/7 at 1-844-846-4994.