This feature is limited release.
Ting Voice is only available to a select group of limited release participants. If you are not participating, this article does not apply!
Once an auto-attendant has been activated, whether or not a phone number has been assigned yet, it can no longer be edited. This is because the Auto-Attendant route builder saves changes in real-time, and we don't want you to accidentally break an active call flow, even temporarily. If you just want to see how the auto-attendant is set up, click the icon of an arrow in a box to open it in View Only mode.
If you do need to make changes, you have two options to update your auto-attendant:
This option should only be used after hours to ensure that no calls are received while you’re making the changes.
Important Note: This option should only be used after hours to ensure that no calls are received while you’re making the changes.