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A group allows a call to ring to multiple users (not devices). Rather than following each user's call handling rules, the group follows its own User Ring Strategy: Simultaneous or Sequential. The first user to answer will get the call. If no one answers, the call will follow the group's failure route.
Enter a name to identify this group.
Allows calls to enter a queue.
Allow callers to interrupt the Intro prompt by dialing an option (DTMF input) before they hear it.
Enter the number of minutes that a call is allowed be in the queue (limit 360). Once the max time is reached, the call is sent to the failure route.
Enter the number of seconds a call will ring a user (sequential) or group (simultaneous) before it is pushed back to the front of the queue (limit 120). Keep this setting low to ensure calls are answered quickly. If a Group is set to ring all devices simultaneously and a phone becomes available after the call is already in the group, the phone will ring, but not until the Ring Timeout setting is met.
Choose if calls will ring to all users at once or in order.
Rings all devices in the group at the same time. The first user to answer gets the call.
Rings one device in the group at a time in a specified order until the call is answered. For a sequential strategy, enter each user and the number of seconds the call will ring for that user before going on to the next.
Add a user to the group.
The number of seconds the call will attempt to route to this group. After the timeout, calls will route to the next specified route.
Enter the number of seconds a call will ring a user (sequential) or group (simultaneous) before it is pushed back to the front of the queue (limit 120). Keep this setting low to ensure calls are answered quickly. If a Group is set to ring all devices simultaneously and a phone becomes available after the call is already in the group, the phone will ring, but not until the Ring Timeout setting is met.