Help center
On hold music and messaging is a proven marketing tool for any company. Silence, bad music, or playing the radio is a wasted opportunity to create a positive customer experience. With the right audio, callers are less likely to hang up, have a positive mood, and not churn.
Give your account a personal touch by uploading custom music for callers to listen to while on hold. Use any WAV, MP3, or OGG file under 15 MB that you have rights to.
To upload a custom audio file, do one of the following:
Once uploaded, the file will be transcoded and optimized for use by the phone system, which will result in some degree of quality loss. To hear what it sounds like, click the play button on the right or call a phone number on your account and ask to be placed on hold.
Once the page is refreshed, the file will be renamed to hold_music.wav.
Only one custom audio file can be uploaded to the account at a time. To change the current audio file, open the three dots menu on the right and select Delete & Upload New File, then drag and drop the new file to apply it to the account.
Between the time one file is deleted and another is applied, Music On Hold will be set to None (Intermittent Beep).
