Ting has a dedicated team ready to assist with your questions and concerns to help make our construction seamless. The Construction Experience Team is a group specially designed to handle fiber construction matters effectively and efficiently.
Our Construction Experience representatives will investigate your concerns from start to finish to the best of their ability. You can consider them your single point of contact who will work to keep you up-to-date with any new information, making sure you're never in the dark.
Email our Construction Experience Team at constructionexperience@ting.com.
Our team is available weekdays from 8:00 am to 8:00 pm ET and will review your message within seconds during business hours. Emails sent after business hours will be prioritized the following weekday morning. If you prefer a call-back to discuss your concern, please include your phone number in your email.
Please reach out to the Construction Experience team whenever you notice possible damage after construction or have general concerns about our construction.
Below are some examples of when contacting our team is beneficial. Keep in mind this list is not exhaustive. We will be happy to look into other construction-related concerns brought to our attention!
The Construction Experience Team can help with some concerns that are unrelated to damage.
The Construction Experience team does not handle some Ting Internet services and requests.
Be as specific as possible and provide anything you feel may be relevant to our investigation.
While not required, pictures are beneficial. We recommend that you attach pictures for any damage concerns. Before and after photos are great if you have them.
While we default to email updates, let us know if you'd prefer a phone call when we have an update on your situation. Our team members will be happy to oblige during business hours.
When reaching out, let us know that! We'll do our best to accommodate.
We aim to get back to you within two business days with an update. If we don't have anything new to share, we'll still work to keep the lines of communication open while working on the issue from our side.
It depends on various factors--the Ting town you reside in, our contractors, and of course, your specific concern. While we'll work to investigate as quickly as possible, we'll provide individualized updates for your case to the email address you gave us.