This feature is limited release.
Ting Voice is only available to a select group of limited release participants. If you are not participating, this article does not apply!
You have control to ensure you receive important calls while limiting the callers that ring your phone. You can also filter callers or forward important callers to another number. Calls from anonymous callers, or certain callers, can be given special treatment, such as being blocked, sent directly to voicemail, forwarded to another phone number (like your mobile), or having a custom ring pattern assigned.
Set up call screening from your phone
Star codes can be used to set up call screening from your phone.
Anonymous Callers
Calls from anonymous callers (those without caller ID) can waste your time and distract you from other calls you want to take. Block them from even ringing your phone.
Code | Description |
---|---|
*77 |
Block Anonymous Callers
|
*87 |
Allow Anonymous Callers
|
*95 |
Block Anonymous Callers with Message
|
*97 |
Unblock Anonymous Callers with Message
|
Custom Callers
Use this feature to control who can call your phone and what happens when they do. These settings can be managed in the Ting Voice Portal or by star code.
Code | Description | |
---|---|---|
*59 |
Allow Custom Callers
|
|
*60 |
Block Custom Callers
|
|
*58 |
Block Custom Callers with Message
|
|
*63 |
Forward Custom Callers
|
All Other Callers
If you don’t want to receive calls from anyone, use this feature to block all callers and then enable only custom (specific) callers to reach you.
Code | Description |
---|---|
*64 |
Block All Other Callers
|
*74 |
Allow All Other Callers
|
Call Trace
Call Trace allows you to mark a harassing or threatening phone call in your Call History. If necessary, you can take additional actions to establish a case with your local law enforcement agency.
Code | Description |
---|---|
*57 |
Call Trace
|
Do Not Disturb
When you don’t want your phone to ring, activate Do Not Disturb to send all incoming calls directly to your voicemail box.
Code | Description |
---|---|
*78 |
Enable Do Not Disturb
|
*79 |
Disable Do Not Disturb
|
Set up call screening from the Ting Voice Portal
Call screening settings can be managed on an individual user basis or applied to the entire account.
To set user level call screening:
- Go to Account > Business Cloud > Users and select an user to expand their settings.
- Go to Calls > Call Screening and choose a screening behavior from the drop-down.
To set account level call screening:
- Go to Account > Settings > General.
- Under General Settings > Account Call Screening, choose a screening behavior from the drop-down menu.
When you're done, click Save at the bottom of the page.
Call screening fields and descriptions
Use the table below to understand what each field means within the call screening setup page (pictured).
Field | Description |
---|---|
[+Add Caller] |
Starts the process of setting up call screening behaviors. |
Screening Forward Number |
This is the destination number used when a call screening category is set to Forward. |
Anonymous Caller |
Choose what happens to incoming calls that don't send caller ID. |
Toll-Free Caller |
Choose what happens to incoming calls from a toll-free number. |
All Other Callers |
Choose what happens to all other incoming calls, unless otherwise defined by a custom rule. |
Custom Callers |
Define the screening behavior for a specific phone number. |
Call screening behaviors
For each category, choose a screening behavior from the drop-down menu. The options and their behavior are explained in the table below.
Field | Description |
---|---|
Allow |
Allow the caller to ring through. |
Allow with Priority Ring |
Give the caller a different ringtone from other callers. The specific ringtone can be selected from a drop-down menu when this option is selected. |
Block |
Block the caller from ringing through. |
Block with Message |
Block the call with a message: "The number you have dialed is not accepting calls at this time." |
Forward |
Forward the caller to the number specified in the Screening Forward Number field. |
Voicemail |
Send the caller directly to voicemail. |