Updating your payment method on Ting

How to add a new payment method

You might not see these steps, depending on your account experience. If that’s the case, use option two.

Option one

Log in to your Ting account.
Go to Account Settings.
Scroll to the Payment Method section and click Update payment method.
Select Ting Mobile and click Next.
Enter your payment information, including your billing address.
Click Save.
Your payment method is now updated! The new payment method will be used for your future monthly billing cycles.

Option two

1. Log in to your Ting account.

2. Click Billing on the left-hand side.

3.Select Manage payment details.

5. Select Add payment method.

6.Enter your card details. Select Save.
7. Once saved, your new payment method will be used to pay any outstanding balance and be used for future billing.

Available payment methods

Ting accepts most major credit cards, including American Express, Discover, Mastercard, and Visa.

Canadian cards

Charged in US Dollars: If you use a Canadian card, it will be charged in US dollars.
Exchange rate: Your bank will determine the exchange rate when your card is charged. Please note that if you are refunded any portion of the charge, the exchange rate may be different (higher or lower).
US Address required: You are required to have a United States address on file for taxation purposes and to provide a phone number in your area. You will be asked for this address when adding your card during a purchase, activation, or number transfer.

Does using a Canadian credit card mean I can get service in Canada?

We only offer service in the United States. Using your Ting phone outside of the US will incur roaming charges.

Authorization hold

When you add a card to your Ting account, you may see a $1 authorization immediately afterward. This is just a hold to check if the card is valid and should disappear after 24-48 hours.

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