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Ting Mobile bills are postpaid (paid after use), while Ting Internet bills are prepaid (paid before use). Despite this difference, both services appear on the same bill. All Ting billing is automated, which means you never need to worry about when payment is due- we will automatically process it for you on your billing date.
Ting Internet service is paid in advance, while mobile service is paid after use. However, both will show on one bill. You'll only notice a difference if you add Internet service to your mobile account on a day other than your billing date.
Example:
Here’s what to expect:
Your billing date is based on when your first Ting Mobile device is activated:
Payment timing: Charges will appear 2-5 days after your billing cycle ends. Once billed, you’ll receive an email confirmation.
We keep it paperless! View your bills online, anytime.
Head to the Billing History section of your Ting account. Click Monthly bill next to the billing date you want to view. Want to download it? Use the paper icon to download the PDF file.
Got a credit? You can view them in your billing history. They are labeled as credit next to the date they were applied. Credits will be applied first before we charge your card.
When your payment is processed, you’ll receive an email confirmation with all the details about the billing cycle.
If a payment fails, here’s what happens:
Need to update payment info? Log in to your account and go to the Account settings section.
Ting doesn’t add unnecessary charges. However, we’re required to collect:
For more, see our Taxes and Fees.