This feature is a limited release.
Ting Voice is only available to a select group of limited release participants. If you are not participating, this article does not apply!
When a phone number is added to the account, a destination is assigned, so callers are directed to the right place. We can change a phone number's destination at any time, like activating a new auto-attendant or reassigning a phone number from one user to another.
To change a phone number's destination:
- Go to the Phone Numbers page.
- Locate the phone number you want to modify and click the right side to expand the settings.
- Click the Phone Number Rings To drop-down menu and choose a new destination.
- Click Save. The changes will be applied immediately.
Can't see the Phone Numbers page?
If you don't have access to the Phone Numbers page, please contact Customer Support for assistance.