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Auto-Attendant Routes Builder Overview
Other Articles in this Section
Directory Listing in Ting Voice
Accessing the Ting Voice Portal
Changing a Phone Number Destination
Auto-Attendant Overview
Accessing your Call Log in CedarView
Auto-Attendant Setup
Managing Voicemail
WAV Recording Guide for Voicemail, Auto-attendant, and Hold
Star Codes Quick Start Guide
Device User Guides
SimplyBits VoIP Billing
Using View-only Mode with an Auto-Attendant
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Auto-Attendant Routes Builder Overview

In this article

Attention

This feature is limited release.
Ting Voice is only available to a select group of limited release participants. If you are not participating, this article does not apply!

‍

The auto-attendant builder is comprised of various routes that work together to route calls. As routes are added to the builder, they're arranged in neat rows and columns so you can see how they fit together. Routes can be easily found, moved around, and connected as the auto-attendant is built.

  • When you're done configuring a route, click Save, and it will be added to the builder canvas.
  • Routes that have an Add icon after it requires another route.
  • To edit a route, click on the primary card to open it on the right.

Route Builder Help Articles

  • Schedule
  • Menu
  • Message
  • Group
  • User
  • Forward to...
  • Directory
  • Hang up
  • Reference
Here's an example of a completed route:
Example of a route in the auto-attendant builder canvas.

Other Articles in this Section
Directory Listing in Ting Voice
Accessing the Ting Voice Portal
Changing a Phone Number Destination
Auto-Attendant Overview
Accessing your Call Log in CedarView
Auto-Attendant Setup
Managing Voicemail
WAV Recording Guide for Voicemail, Auto-attendant, and Hold
Star Codes Quick Start Guide
Device User Guides
SimplyBits VoIP Billing
Using View-only Mode with an Auto-Attendant
Next
1 / 3
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