Last updated by Ting Help
1. When will you be coming to my neighborhood?
That’s exactly what we’re trying to figure out! Think of your pre-order as a vote for your neighborhood. The more votes your neighborhood gets, the faster we’ll get there.
2. How can I help move the build along in my neighborhood?
Getting the word out to your fellow neighbors or neighborhood homeowners' association so more people pre-order and cast their votes is the absolute best thing you can do to speed things along.
3. What does my $9 deposit go towards?
Along with counting as a vote for your neighborhood, the $9 will be deducted from your installation when you sign up for service down the road.
3. What incentive is there for pre-ordering?
Beyond increasing the demand for your area (which may help your area to be wired up sooner), pre-ordering provides a discount off of the installation costs, provided it is done so before the pre-order deadline for your area. We suggest reaching out for the exact figures, as the discount amount varies depending on area, if it is a residential or commercial address, and which plan you choose.
4. Is my pre-order refundable?
If we don't make it to a particular neighborhood, we'll refund all deposits. These can also be refunded at any time if you reach out, for example if you move away.
5. How can I receive updates on your progress in my area?
We’ll be sending updates from time to time to everyone who places a pre-order. You can also check out our town blog pages by selecting your city and then "News" in the top right.