1. When will you be coming to my neighborhood?

That’s exactly what we’re trying to figure out! Think of your pre-order as a vote for your neighborhood. The more votes your neighborhood gets, the faster we’ll get there. 

2. How can I help move the build along in my neighborhood?


Getting the word out to your fellow neighbors or neighborhood homeowners' association so more people pre-order and cast their votes is the absolute best thing you can do to speed things along.

3. What does my $9 deposit go towards?

Along with counting as a vote for your neighborhood, the $9 will be deducted from your installation when you sign up for service down the road. 

3. What incentive is there for pre-ordering?

Beyond increasing the demand for your area (which may help your area to be wired up sooner), pre-ordering provides a discount off of the installation costs, provided it is done so before the pre-order deadline for your area. We suggest reaching out for the exact figures, as the discount amount varies depending on area, if it is a residential or commercial address, and which plan you choose.

4. Is my pre-order refundable?

If we don't make it to a particular neighborhood, we'll refund all deposits. These can also be refunded at any time if you reach out, for example if you move away.

5. How can I receive updates on your progress in my area?

We’ll be sending updates from time to time to everyone who places a pre-order. You can also check out our town blog pages by selecting your city and then "News" in the top right.

6. What if I want to vote for Ting to come to my town, but I can't currently pre-order?

If you want Ting to come to your town and we're not headed there already, the best thing to do is fill out our Bring Ting to My Town form and let us know.

If you're curious about the kinds of things that make a town a more likely destination for Ting Internet, look no further!

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