Ting will provide updates on your internet service and transition dates, sent to the email address on your Ting Internet account.

gFiber will send marketing to your physical address to make sure you’re aware of the transition timeline.

We strongly recommend you sign up for gFiber email updates on your service address to get the most up-to-date information on your network transition and service availability.

If you’re a current Ting Internet customer in Colorado Springs, you will need to switch from Ting to another internet service provider before the fiber network in your neighborhood switches from Ting to gFiber.

If you currently get Ting Internet service in Colorado Springs, you will be eligible for gFiber at that same address. You will continue to get Ting Internet service until gFiber is available (unless you choose to cancel).

In order to switch providers, you need to:

• Select a new internet plan
• Sign up for service
• Schedule an installation
• Return your Ting equipment using the pre-paid label

Please note: Don’t cancel your Ting service before you have new service installed. Once you cancel your Ting service in Colorado Springs, we won’t be able to restart your service if your new internet isn’t ready yet.

Your Ting service will stop when your neighborhood network switches over to gFiber. There are only a few things you’ll need to do once your service is switched.

• Confirm your new internet is working
  
  • The installer for your new service should demonstrate that the new service is working. 
  • If you’re signed up for gFiber, there will be a few hours where you won’t have internet service until your gFiber service is installed. You’ll be informed of that time in as much detail as possible. 
  • If you’re choosing an internet provider other than gFiber, you should wait to confirm that your internet is up and working before canceling Ting. There is always the possibility of delays and technical issues, and we want you to have as little downtime as possible.
  • Please note: Once you cancel Ting service in Colorado Springs, we are not able to restart your service. 

• Return your Ting equipment
  
  • We’ll send you a pre-paid shipping label. All you have to do is include the ONT and any eero devices Ting has provided.
  • If you’ve signed up for gFiber, your gFiber installer will remove the Ting ONT for you.

• You’ll have 14 days to send the devices back to Ting without being charged. Need more time? Just let us know.

• Pay any outstanding bill
  
  • You’ll only be billed for the days you’ve had active Ting service and any equipment you haven’t returned after 14 days. 
  • We will charge the autopay method you have on file, so make sure that your payment method is up to date.

Ting Mobile will continue to serve Colorado Springs with a variety of mobile plans. 

• Add-on Mobile:
  
  • Any former Ting customers in Colorado Springs that are subscribed to the mobile add-on package will continue to receive the customer add-on discount on mobile service through July 1, 2027. 
  • We will keep you informed on any changes to your service via SMS and the email address you have on file with Ting Mobile.
  • You will be able to select another plan after the add-on price expires.

• New Mobile Add-On orders:
  
  • Ting customers in Colorado Springs will be able to add additional lines of mobile or sign up for the mobile service at the customer discount price at any point before their Ting fiber service is cancelled in the network transition.

• Transferring your service:
  
  • Want to switch from Ting Mobile to another mobile service? You can get more information or cancel right on our website. 
  • You will not be forced to switch. 
  • You’ll continue to receive the same discount given to active Ting Internet customers through July 1, 2027.
  • We’ll keep you informed of your price, plan and network options via the email address you have in your Ting Mobile account.