Help center
We hope you never want to port any of your numbers away. On the off chance that you do, we want to keep things simple for you.
Number transfers typically take between 2-24 hours. Although you can transfer your number at any time in your billing cycle, if you plan on waiting until the end of your cycle, we recommend submitting your number transfer at least 48 hours before the end of your current cycle. If there is an active line when your billing cycle rolls over, a new cycle will start.
To transfer your number from Ting to another carrier, you'll need:
You can easily find all this information in one place. Just sign in to your Ting account, navigate to Account Settings, and scroll to the bottom of the page to locate the Port Out information.
Once you select the Port out information, we'd love to hear about your Ting experience through a quick survey. Your feedback is incredibly important to us, and we're grateful for your thoughts. Of course, if you'd rather not participate, you can simply choose the Port out now option.
You will find your port-out information, including the specific PIN for each phone number that needs to be transferred. The PIN is unique to each phone number, so make sure to record the correct one.
Now that you've got all the information you need to port your number out of Ting, you can initiate the process with your new carrier. We approve port out requests with the correct information automatically, so your new carrier will handle the rest of the process.