Canceling your Ting Mobile account

We’d hate to see you go, but we understand. If you need to cancel your Ting Mobile service, we’re here to help. Contact us, and we’ll guide you through the process. If you’re taking your number to another carrier, we’ll provide your porting information. We’d also love to hear why you’re canceling—your feedback helps us improve, and we might even be able to resolve any issues you’ve been experiencing.

What to expect when you cancel

Your account and devices will deactivate within 48 hours.
To keep your number, complete your port-out request before canceling.
Your final bill will be available about a week after cancellation, and your card on file will be charged automatically.

Want to come back?

If you change your mind, we can help you reinstate your account. If you’ve ported your number out, you can transfer it back to Ting.

Accounts with outstanding balances

We can’t cancel accounts with unpaid balances. If you owe anything, reach out to settle your account first. We’ll also provide porting information if you’re transferring your number to another carrier.

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Canceling your Ting Mobile account

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What to expect when you cancel

Want to come back?

Accounts with outstanding balances

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