Canceling your Ting Mobile Account

Ting Mobile Service Only

Please make sure to note the following:

Your account will close within 48 hours.
Your devices will be deactivated automatically within 48 hours.
If you want to port out your numbers, do so before canceling your account to allow sufficient time.
Your last bill will be available approximately a week after your cancellation, and your credit or debit card will be automatically charged for your plan cost.

Note

If you change your mind for any reason, it may be possible to reinstate your account within the 48-hour period. Contact us so we can check on that for you.

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Both Ting Mobile and Internet Services

Please make sure to note the following:

Your mobile devices will be deactivated automatically within 48 hours.
Your Internet service will continue until the end of your billing cycle.
Your account will close once your Internet service is deactivated.
You will receive your final bill detailing your remaining balance at the end of the billing cycle.

Outstanding Balance and Account Cancellation

While we unable to cancel an account if there is an outstanding balance. However, we can give you your port-out information to move your number to a different carrier. If you'd like to move your number elsewhere and still have a balance, contact us and we'll provide you with your porting information.

Attention

Keep in mind that if your account is canceled with an outstanding balance, it will be sent to collections. You won't be able to make further changes to the account until the balance is resolved.

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