Ting SIM Card Activation Troubleshooting Guide

Ensure your Phone is Unlocked

If you encounter an error message such as "network lock," "unsupported SIM," or if your device prompts for a "network unlock PIN," it likely means your device is locked to your original mobile carrier.

To use it with another carrier, contact your carrier and ask them to unlock the device. Certain carriers have specific restrictions on when they can unlock a device—check your carrier's website for more details.

Check your APN Settings

‍iPhone: Update your carrier settings.
- Connect to Wi-Fi > Settings > General > About > Then follow the directions on the screen.‍
‍Android: Check your APN settings.
- You can find instructions for updating your APN settings here.

Reset your Network Settings

Note

Resetting your network settings will remove all Wi-Fi and Bluetooth passwords.

iPhone: Settings > General > Transfer or Reset > Reset > Reset Network Settings
Android: Settings > System > Reset Options > Reset Wi-Fi, Mobile & Bluetooth > Reset Settings

Confirm Software is Updated

iPhone: Settings > General > Software Update
Android: Settings > System > System Update

Factory Reset

WARNING

This step should be your last resort when troubleshooting V1 activation. A Factory Reset will erase all phone content except the pre-installed software. This includes personal data such as pictures, contacts, and text messages. Therefore, it's crucial to back up your phone before proceeding with a Factory Reset.

Please Refer to your phone manufacturer's website for the Factory Reset instructions for your specific device.

Articles in this section