Troubleshooting Data Issues

Confirm Airplane Mode is Off

iPhone:
- Swipe down on your home screen to open the control center.
- Tap the airplane icon.
- If it's highlighted, tap it to turn airplane mode off.
Android: Head to your Settings app > Network & internet > Turn Airplane mode on or off

Restart your Device

Restarting your device can help refresh your connection to our cellular network.

Check your Phone Number Status

Confirm you are Not Roaming Internationally

We currently do not support roaming outside of the USA, Canada, and Mexico.

Confirm your Software is Up-to-date

iPhone: Settings > General > Software Update
Android: Open your device's Settings app > System > System Update

Reset Your Network Settings

iPhone: Settings > General > Transfer or Reset > Reset > Reset Network Settings
Android: Settings > System > Reset Options > Reset Wi-Fi, Mobile & Bluetooth > Reset Settings

Update your Carrier Settings (iPhones Only)

If you are using an iPhone, you may need to update your carrier settings.
Connect to Wi-Fi > Settings > General > About > Follow the directions on the screen.

Check your Network Mode

iPhone: Settings > Cellular > Cellular Data Options > Enable 4G > Voice & Data
Android: Settings > Connections > Mobile Networks > Select Network Mode > Choose your preferred Network Mode

Update APN Settings (Android Phones Only)

If you are using an Android phone, you may need to update your APN Settings.

First, reset your APNs to default:

Go to Settings
Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
Tap Mobile or Cellular networks
Tap Access Point Names
Tap the Menu icon (3 vertical dots or 'More,' usually in the top right corner)
Tap Reset to default

Next, use the "+" icon to add your APN settings:

APN 1

‍Name: Verizon Internet 2‍
MCC: 311‍
MNC: 480‍
APN: VZWINTERNET‍
APN Type: default‍
APN protocol: IPV4V6‍
APN roaming_protocol: IPV4V6‍
BEARER: LTE (Make sure unspecified is not selected)

APN 2

‍MCC: 311
MNC: 480
APN: VZWIMS
APN Type: ims,ia
APN protocol: IPV4V6
APN roaming_protocol: IPV4V6

APN 3

‍Name: Verizon CBS
APN: VZWAPP
APN Type: cbs,mms
MCC: 311
MNC: 480
MMSC: http://vzpix.com/servlets/mms
APN protocol: IPV4V6
APN roaming_protocol: IPV4V6

APN 4

‍Name: Verizon FOTA
MCC: 311
MNC: 480
APN: VZWADMIN
APN Type: fota
APN protocol: IPV4V6
APN roaming_protocol: IPV4V6

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