1. QR code not working? Install your eSIM manually

If the QR code won’t scan, don’t worry. You can set up your eSIM manually. Use the SM-DP+ address and activation code sent in your email to complete the installation.

2. Is Your phone unlocked?

To activate with Ting, your phone must be unlocked from its current carrier. Contact your previous carrier if you’re unsure.

3. Check your internet connection

A reliable connection is essential for eSIM activation. Make sure your phone is connected to a stable Wi-Fi network or mobile data.

4. Remove old SIM cards

Physical SIM cards can interfere with eSIM activation. Take out your old SIM card from the SIM tray before you start.

5. Try airplane mode

Turn Airplane Mode on for 30 seconds, then turn it off. This resets your phone’s network connections and can resolve setup issues.

6. Disable VPN and security apps

VPNs or security apps can block the eSIM activation process. Temporarily turn them off and try again.

7. Complete your number transfer

If you’re bringing your phone number to Ting, wait until the transfer is complete before installing your eSIM. You’ll get an email confirmation when your transfer is ready.

8. Remove old eSIM profiles

Unused eSIM profiles can cause confusion. Delete any unnecessary profiles before installing a new eSIM. Keep in mind, deleted profiles cannot be restored.

9. Update Your phone’s software

Ensure your device’s software is current to avoid compatibility problems.

iPhone

1. Go to your device Settings.
2. Select General.
3. Tap Software Update and follow the prompts.

Android

1. Navigate to your device Settings.
2. Tap System.
3. Select Software Update and update as needed.

10. Verify Your eSIM profile

Confirm the eSIM profile is properly installed on your phone. Ensure the Ting eSIM profile is listed and selected as your primary SIM.

iPhone

1. Open Settings
2. Tap Cellular
3. Verify the eSIM profile under Carrier.

Android

Option 1:

1. Go to your phone Settings.
2. Select Network & Internet.
3. Tap Mobile Network.

Option 2:

1. Open your device Settings.
2. Tap Connections.
3. Select SIM Manager.

11. Factory reset

If nothing else works, a factory reset might help. This is usually a last resort. Be sure to back up your data first, as this will erase your device.