1. Check Your Settings

Turn Off Airplane Mode

• iPhone:
  1. Swipe down from the home screen to open the control center.
  2. If the airplane icon is highlighted, tap it to turn off Airplane Mode.
• Android:
  1. Open Settings > Network & Internet.
  2. Toggle Airplane Mode off.

Turn Off Do Not Disturb

• iPhone:
• Swipe down to open the control center. If the moon icon isn’t visible, Do Not Disturb is off.
• Android:
• Swipe down from the top of your screen and tap Do Not Disturb to disable it.

Disable Call Forwarding

Dial *73 to turn off call forwarding.

Enable VoLTE

• iPhone:
  Go to Settings > Cellular > Cellular Data Options (or Mobile Data) > Voice & Data > Enable LTE.
• Android:
  Go to Settings > Cellular > Cellular Data Options > Voice & Data > Turn on VoLTE.

2. Check Your Network Mode

• iPhone:
  Open Settings > Cellular > Cellular Data Options > Enable 4G > Voice & Data.
• Android:
  Open Settings > Connections > Mobile Networks > Network Mode and select your preferred network.

3. Reset Your Network Settings

Note: Resetting your network settings will delete saved Wi-Fi and Bluetooth passwords.

• iPhone:
  Go to Settings > General > Transfer or Reset > Reset > Reset Network Settings.
• Android:
  Go to Settings > System > Reset Options > Reset Wi-Fi, Mobile & Bluetooth > Reset Settings.

4. Review the Number Dialed

Use 10-Digit Dialing

Make sure you’re dialing a 10-digit number, like "111-111-1111."

Delete and Re-Add the Contact

Remove and re-add the contact to ensure the number is stored correctly.

Dial Long-Distance Numbers Correctly

Include the country code (e.g., +1 for US) when dialing long-distance numbers.

Check for Blocked Numbers

• iPhone: Open Settings > Phone > Blocked Contacts.
• Android: Open the Phone app > Settings Menu > Block Numbers.

5. Check Your Phone Number Status

Log in to your Ting account to confirm your number is active.

6. Restart Your Device

Restarting your phone refreshes its connection to the Ting network.

7. Confirm Your Software Is Up-to-Date

• iPhone:
  Go to Settings > General > Software Update.
• Android:
  Open Settings > System > System Update.

8. Remove and Re-Insert Your SIM Card

Remove your SIM card, wait a few seconds, and reinsert it. This performs a hard reset and can resolve connection issues.

9. Confirm You’re Not Roaming Internationally

Ting doesn’t currently support roaming outside of the USA, Canada, and Mexico.

If you’re still unable to make calls after trying these steps, contact us.