Troubleshooting Mobile Calling and Receiving Calls Issues

Check the Settings

Confirm Airplane mode is off‍

‍iPhone:
- Swipe down on your home screen.
- Tap the airplane icon in the control center.
- If it's highlighted, tap it to turn off airplane mode.‍
Android:
- Open the Settings app.
- Tap Network & internet.
- Then turn Airplane mode on or off.

Check Do Not Disturb is off

iPhone: Swipe down to open the control center and look for the Do Not Disturb moon icon. If you don't see the moon icon, Do Not Disturb is off.
Android: Swipe down from the top of your screen and tap Do Not Disturb.

Check call forwarding settings

Make sure call forwarding is off. To turn it off, dial *73.

Check VoLTE is Enabled

iPhone: Settings > Cellular > Cellular Data Options or Settings > Mobile Data > Voice & Data > Enable LTE
Android: Settings > Cellular > Cellular Data Options > Voice & Data > VoLTE

Check your Network Mode

‍iPhone: Settings > Cellular > Cellular Data Options > Enable 4G > Voice & Data‍
Android: Settings > Connections > Mobile Networks > Network Mode > Choose your preferred Network Mode

Reset your Network Settings

Attention

This will remove all WiFi and Bluetooth passwords.

‍iPhone: Settings > General > Transfer or Reset > Reset > Reset Network Settings‍
Android: Settings > System > Reset Options > Reset Wi-Fi, Mobile & Bluetooth > Reset Settings

Review the Number Dialed

Ensure you're using 10-digit dialing

We are only able to process calls with a ten-digit number, like "111-111-1111."

Delete and re-add the contact

Manually deleting and re-adding the contact can help ensure the number is stored correctly in your phone.

Check the number (long-distance calls)

For long-distance calls, use the country code and the phone number.

Check your blocked numbers

‍iPhone: Settings > Phone > Blocked Contacts‍
Android: Phone app > Settings Menu > Block Numbers

Check the Phone Number Status

Restart your Device

Restarting your device can help refresh your connection to our cellular network.

Confirm your Software is Up-to-date

iPhone: Settings > General > Software Update
Android: Open your device's Settings app > System > System Update

Remove and Re-insert your SIM Card

Taking out and putting back in your SIM card will perform a hard reset and refresh your connection to our mobile network.

Confirm you're Not Roaming Internationally

We currently do not support roaming outside of the USA, Canada, and Mexico.

Articles in this section