1. Disable and re-enable notification settings

iPhone‍

1. Go to Settings.
2. Tap Notifications.
3. Select Phone.
4. Check Badges.
5. Look for the call/ voicemail badge and disable, then re-enable.

Android

1. Open the Phone app.
2. Tap the 3-dot menu.
3. Select Settings.
4. Tap Voicemail .
5. Select Notifications.
6. Disable, then re-enable the notifications.

2. Clear app cache

Android

1. Tap Settings.
2. Select Apps & notifications
3. Select Phone.
4. Tap Storage.
5. Tap Clear Cache.

3. Reset network settings

‍⚠️ This will erase saved Wi-Fi and Bluetooth settings.

iPhone

1. Open your Settings.
2. Select General.
3. Tap Transfer or Reset.
4. Choose Reset.
5. Select Reset Network Settings.

Android‍

1. Open Settings.
2. Tap System.
3. Select Reset Options.
4. Tap Reset Wi-Fi, Mobile and Bluetooth.
5. Tap Reset Settings.

4. Check for software updates

iPhone

1. Tap Settings.
2. Select General.
3. Tap Software Update.

Android

1. Tap Settings.
2. Select System.
3. Tap System Update.

If the voicemail number didn't update automatically, it may need to be manually updated. Errors like “invalid mailbox” or missing notifications can occur if the voicemail number is incorrect.

How to update your voicemail number on Android

1. Open the Phone app.
2. Tap the 3-dot menu in the top-right corner and select Settings.
3. Choose Voicemail.
4. Select Setup.
5. Tap Voicemail Number.
6. Enter your phone number as the voicemail number.
7. Tap OK to save.

1. Verify data is enabled and working.

Check that data is enabled and working on your phone.

2. Call your voicemail inbox.

Call your voicemail inbox to make sure its setup and working.

3. Disable call forwarding

Disable all call forwarding as this may interfere. Learn how to disable call forwarding.

4. Check voicemail settings

1. Log in to your Ting account.
2. Go to Device settings.
3. Select the phone number.
4. Check the voicemail settings.
5. Enable Visual Voicemail if needed.,

5. Reset network settings

‍⚠️ This will erase saved Wi-Fi and Bluetooth settings.

iPhone

1. Open your Settings.
2. Select General.
3. Tap Transfer or Reset.
4. Choose Reset.
5. Select Reset Network Settings.

Android‍

1. Open Settings.
2. Tap System.
3. Select Reset Options.
4. Tap Reset Wi-Fi, Mobile and Bluetooth.
5. Tap Reset Settings.

6. Check for software updates

iPhone

1. Tap Settings.
2. Select General.
3. Tap Software Update.

Android

1. Tap Settings.
2. Select System.
3. Tap System Update.