1. Try Sending a Text-Only Message

Test with a simple text-only message (letters or numbers, no emojis, pictures, or GIFs). This will help determine if the issue is with multimedia messaging or your overall texting service.

2. Delete and Re-Add the Contact

Manually remove the contact and add it back to ensure the number is correctly stored in your phone.

3. Check Your Blocked Numbers

Blocked numbers could prevent you from sending or receiving texts.

• iPhone:
  Go to Settings > Phone > Blocked Contacts.
• Android:
  Open the Phone app, tap the Settings menu > Block numbers.

4. Check Your Messaging Settings

• iPhone:
  1. Go to Settings > Messages.
  2. Ensure iMessage is turned on.
• Tip: If you recently switched iPhones, you may need to disable iMessage on your old device.
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• Android:
  1. Open the Messages app.
  2. Tap your profile picture or icon at the top right.
  3. Select Messages Settings > RCS Chats.
  4. Turn RCS Chats on (if available).
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• Note: RCS services are unavailable if you activated your Ting SIM after July 12, 2024.

5. Confirm Your Phone Number Status

Log in to your Ting account to ensure your number is active.

6. Restart Your Device

Restarting your device often resolves connectivity issues.

7. Update Your Software

• iPhone:
  Go to Settings > General > Software Update.
• Android:
  Open Settings > System > System Update.

8. Remove and Re-Insert Your SIM Card

Take out your SIM card, wait a few seconds, and reinsert it. This performs a hard reset and refreshes your connection to the Ting mobile network.

9. Confirm You’re Not Roaming Internationally

Ting does not support roaming outside of the USA, Canada, and Mexico.

10. Reset Your Network Settings

Warning: This will delete saved Wi-Fi and Bluetooth passwords.

• iPhone:
  1. Open Settings > General > Transfer or Reset > Reset > Reset Network Settings.
• Android:
  1. Go to Settings > System > Reset Options > Reset Wi-Fi, Mobile & Bluetooth > Reset Settings.

If these steps don’t resolve the issue, contact us for additional assistance.