Troubleshooting Texting Issues

Send without Emojis, GIFs, or Pictures Delete and Re-add the Contact Check your Blocked Numbers Check your Messaging Settings Check your Phone Number Status Restart your Device Confirm your Software is Up-to-date Remove and Re-insert your SIM Card Confirm you're Not Roaming Internationally Reset your Network Settings

If you’re having trouble sending or receiving texts with a Ting SIM, try these steps.

Send without Emojis, GIFs, or Pictures

Send a text-only message to check if it sends. This helps us see if the issue is with your service or if your phone can only send simple text (like numbers or letters).

Delete and Re-add the Contact

Manually deleting and re-adding the contact can help ensure the number is stored correctly in your phone.

Check your Blocked Numbers

iPhone: Settings > Phone > Blocked Contacts
Android: Phone app > Settings menu > Block numbers

Check your Messaging Settings

iPhone: Settings > Messages > iMessage > On
*If you recently moved iPhones, you may need to disable iMessage on your old device.
Android: Messages > Tap your profile picture or icon at the top right > Messages Settings > RCS Chats > Turn RCS Chats On
*If you activated your Ting SIM card after July 12, 2024, you won't be able to use RCS services.

Check your Phone Number Status

Restart your Device

Restarting your device can help refresh your connection to our cellular network.

Confirm your Software is Up-to-date

iPhone: Settings > General > Software Update
Android: Open your device's Settings app > System > System Update

Remove and Re-insert your SIM Card

Taking out and putting back in your SIM card will perform a hard reset and refresh your connection to our mobile network.

Confirm you're Not Roaming Internationally

We currently do not support roaming outside of the USA, Canada, and Mexico.

Reset your Network Settings

Attention

This will remove all your saved WiFi and Bluetooth passwords.

iPhone: Settings > General > Transfer or Reset > Reset > Reset Network Settings
Android: Settings > System > Reset Options > Reset Wi-Fi, Mobile & Bluetooth > Reset Settings

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