Step 1: Try Sending a Text Message

Send a message to a single contact to confirm that basic texting works.

Step 2: Turn Off Wi-Fi and Check Data

Disable Wi-Fi and ensure your mobile data is working. Group and picture messages require data services.

Step 3: Check Your Messaging Settings

• iPhone: Go to Settings > Messages > iMessage and ensure it’s toggled On.
• Android: Open Messages, tap your profile icon (or menu icon), navigate to Messages settings > RCS chats, and ensure RCS is toggled On.
  • Note: RCS services are unavailable on Ting V1 SIMs activated after July 12, 2024.

Step 4: Confirm Airplane Mode is Off

• iPhone:
  1. Swipe down to open the Control Center.
  2. Tap the airplane icon to disable Airplane mode if it’s highlighted.
• Android:
  1. Open Settings > Network & Internet.
  2. Toggle Airplane mode Off.

Step 5: Restart Your Device

A quick restart can refresh your connection to the cellular network.

Step 6: Check Your Phone Number Status

Log in to your Ting account and verify that your number is active.

Step 7: Confirm You Are Not Roaming Internationally

Ting Mobile currently supports roaming only in the USA, Canada, and Mexico.

Step 8: Confirm Your Software Is Up-to-Date

• iPhone: Go to Settings > General > Software Update.
• Android: Open Settings > System > System Update.

Step 9: Review Network Settings

Reset Network Settings

Note: This will erase saved Wi-Fi and Bluetooth settings.

• iPhone: Go to Settings > General > Transfer or Reset > Reset > Reset Network Settings.
• Android: Navigate to Settings > System > Reset Options > Reset Wi-Fi, Mobile & Bluetooth > Reset settings.

Check Network Mode

• iPhone: Go to Settings > Cellular > Cellular Data Options > Enable 4G > Voice & Data.
• Android: Navigate to Settings > Connections > Mobile Networks > Network Mode, and select your preferred network mode.

Update Carrier Settings (iPhone Only)

1. Connect to Wi-Fi.
2. Go to Settings > General > About.
3. Follow the on-screen instructions to update your carrier settings.

Step 10: Update APN Settings (Android Only)

Reset APN to Default

1. Open Settings.
2. Navigate to More networks > Mobile or Cellular networks > Access Point Names.
3. Tap the Menu icon and select Reset to default.

Manually Add APN Settings

Add the following APNs using the + icon:

APN 1:

• Name: Verizon Internet
• MCC: 311
• MNC: 480
• APN: VZWINTERNET
• APN Type: default
• APN protocol: IPV4V6
• APN roaming protocol: IPV4V6
• Bearer: LTE

APN 2:

• Name: Verizon IMS
• MCC: 311
• MNC: 480
• APN: VZWIMS
• APN Type: ims,ia
• APN protocol: IPV4V6
• APN roaming protocol: IPV4V6

APN 3:

• Name: Verizon CBS
• APN: VZWAPP
• APN Type: cbs,mms
• MCC: 311
• MNC: 480
• MMSC: http://vzpix.com/servlets/mms
• APN protocol: IPV4V6
• APN roaming protocol: IPV4V6

APN 4:

• Name: Verizon FOTA
• MCC: 311
• MNC: 480
• APN: VZWADMIN
• APN Type: fota
• APN protocol: IPV4V6
• APN roaming protocol: IPV4V6