Troubleshooting Group Messaging

Try Sending a Text Message Turn Off Wi-Fi and Check Data Check your Messaging Settings Confirm Airplane Mode is Off Restart your Device Check your Phone Number Status Confirm you are Not Roaming Internationally Confirm your Software is Up-to-date Review Network Setting Configurations Update APN Settings (Android Phones Only)

If you can't send or get group or picture messages with a Ting SIM, try these steps.

Try Sending a Text Message

Send a message to one person to check if texting works.

Turn Off Wi-Fi and Check Data

Disable Wi-Fi and check if data is working, as you need data services to send, receive, and view messages.

Check your Messaging Settings

Attention

Resetting your network settings will delete all saved Wi-Fi and Bluetooth passwords.

iPhone: Settings > Messages > iMessage > On
Android*: Open Messages > Tap your profile picture or icon at the top right > Go to Messages settings > Select RCS chats > Turn On
*If you activated your Ting V1 SIM card after July 12, 2024, you won't be able to use RCS services.

Confirm Airplane Mode is Off

iPhone:
- Swipe down on your home screen to open the control center.
- Tap on the airplane icon.
- If it is highlighted, tap to turn airplane mode off.‍
Android: Go to your Settings app > Network & Internet > Turn Airplane mode on or off.

Restart your Device

Restarting your device can help refresh your connection to our cellular network.

Check your Phone Number Status

Confirm you are Not Roaming Internationally

We currently do not support roaming outside of the USA, Canada, and Mexico.

Confirm your Software is Up-to-date

iPhone: Settings > General > Software Update
Android: Open your device's Settings app > System > System Update

Review Network Setting Configurations

Reset Network Settings

iPhone: Settings > General > Transfer or Reset > Reset > Reset Network Settings
Android: Settings > System > Reset Options > Reset Wi-Fi, Mobile & Bluetooth > Reset settings

Check Network Mode

iPhone: Settings > Cellular > Cellular Data Options > Enable 4G > Voice & Data
Android: Settings > Connections > Mobile Networks > Network Mode > Choose your preferred Network Mode

Note

If you have an iPhone, you may need to update your carrier settings.
Connect to Wi-Fi > Settings > General > About > Follow the directions on the screen.

Update APN Settings (Android Phones Only)

If you have an Android phone, you may need to update your APN Settings.

First, reset your APNs to default:

Go to Settings
Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
Tap Mobile or Cellular networks
Tap Access Point Names
Tap the Menu icon (3 vertical dots or 'More,' usually in the top right corner)
Tap Reset to default

Next, use the "+" icon to add your APN settings:

APN 1

‍Name: Verizon Internet 2‍
MCC: 311‍
MNC: 480‍
APN: VZWINTERNET‍
APN Type: default‍
APN protocol: IPV4V6‍
APN roaming_protocol: IPV4V6‍
BEARER: LTE (Make sure Unspecified is not selected)

APN 2

Name: Verizon IMS
MCC: 311
MNC: 480
APN: VZWIMS
APN Type: ims,ia
APN protocol: IPV4V6
APN roaming_protocol: IPV4V6

APN 3

Name: Verizon CBS
APN: VZWAPP
APN Type: cbs,mms
MCC: 311
MNC: 480
MMSC: http://vzpix.com/servlets/mms
APN protocol: IPV4V6
APN roaming_protocol: IPV4V6

APN 4

Name: Verizon FOTA
MCC: 311
MNC: 480
APN: VZWADMIN
APN Type: fota
APN protocol: IPV4V6
APN roaming_protocol: IPV4V6

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