Unlocking your phone: What you need to know

Common errors on locked phones

When you insert a SIM card from another carrier (like Ting) into a locked phone, you may see an error, which could indicate the device may be locked:

SIM Not Supported: The phone is locked to another carrier.
Invalid SIM: Carrier restrictions prevent the phone from recognizing the new SIM.
Enter SIM Network Unlock PIN: A code is required to unlock the phone for the new carrier.
SIM Card Not Valid: The phone rejects the SIM because it’s not from the carrier it's locked to.

How to check if your phone is locked

iPhone

Go to Settings.
Tap General.
Select About.
Look for "Carrier Lock" or "Network Provider Lock." If it says No SIM restrictions, your phone is unlocked.

Android

Go to Settings.
Tap Connections.
Select Mobile Networks.
Choose Network Operators.
If you can select other networks, your phone might be unlocked. (Note: This option isn’t always clearly displayed on all Android devices.)

Contact your carrier

You can also call your carrier and provide your IMEI number (found in Settings > About Phone or by dialing *#06#). They’ll confirm if your phone is locked and guide you through unlocking.

Unlocking a phone locked to another carrier

Unlocking steps depend on your carrier. Visit their website, call customer service, or head to a physical store for help.

Prepaid devices

Some prepaid phones come with restrictions that lock them for 12 months. Check with your carrier to understand their specific policies.

Do Ting phones come locked?

No! Phones sold through our shop are unlocked, giving you full flexibility.

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