Help center
Whether you're upgrading or just getting started, you're in the right place. If you’re joining Ting’s V1 network, you’ll need a compatible phone. Our V1 device shop has what you’re looking for. As a bonus, we ship all our devices with a new physical SIM.
🚀 Already a Ting customer and are not sure which SIM or network you’re using? Learn how to check which SIM you're on
Creating an account makes it easier to track orders and get support later on. Click Sign up / Sign in in the top-right before you start shopping to create your account. Not interested in an account? You can checkout as a guest.
Once your phone arrives, you're ready to activate.
To view your orders:
If you checked out as a guest, order tracking won’t be available.
The V1 device shop runs on a separate platform, so it’s not linked to your main Ting account.
To log in:
Visit the shop support page to start a live chat or send an email. You can also click “Support?” at the bottom of any shop page.