Help center
Whether you're upgrading or just getting started, you're in the right place. If you’re joining Ting’s V1 network, you’ll need a compatible phone. Our V1 device shop has what you’re looking for.
⚠️ Heads up: Devices sold on tingmobile.com/shop are GSM-only. They won’t work with a V1 SIM card.
Not sure which SIM or network you’re using? Use our guide to check.
Once your phone arrives, you're ready to activate.
To view your orders:
If you checked out as a guest, order tracking won’t be available.
The V1 device shop runs on a separate platform, so it’s not linked to your main Ting account.
To log in:
New here?
You’ll be prompted to create an account during checkout—or you can check out as a guest. Creating an account makes it easier to track orders and get support later on.
Visit the shop support page to start a live chat or send an email. You can also click “Support?” at the bottom of any shop page.