Help center
When you submit a request to transfer your number to Ting, we send the details you provide to your current carrier for approval. They’ll review the request to ensure all the information matches their records. If the transfer is approved, they’ll begin moving your number to Ting.
Sometimes, the transfer might be delayed if the initial request is denied due to incorrect or incomplete information. If this happens, you'll get an email about the transfer status and can update the details in your Ting account.
Sign in to your Ting account.
Navigate to Device settings in your dashboard.
Select Requires update next to the number you are updating the transfer on.
A red note will explain why the port was denied and detail the required updates.
If you’re unsure of the correct details, check our carrier porting information guide or contact your current carrier.
Click Next, confirm your updated information, and reinitiate the port request.