If you're getting a new phone or replacing one, it's easy to move numbers to your new device.

Your number needs to be active to move it from one device to another

To successfully move your number, it must be active on your current device. If the number is inactive or disconnected, you will need to reactivate it before proceeding with the transfer process.

Changing your number won't move your phone's content to a new phone

When you change your phone number, it’s important to understand that this action will not transfer any of the content from your current phone to a new phone.

• Your contacts, messages, photos, apps, and other data will remain on your existing device and will not automatically appear on a new device just because you have changed your number.
• To ensure that all your important information is transferred to a new phone, you need to perform a separate back up and restore process or use a data transfer service.

Effects on iMessaging

• iPhone to iPhone: If your number is currently on an iPhone and will remain on an iPhone, you do not need to disable iMessage.
• iPhone to Android: If you're moving your number from an iPhone to an Android, you'll want to disable iMessage first.

Swapping Numbers between Two Active Phones

That requires a bit more work behind the scenes. You'll need to contact us so we can help you with that.

Will I be charged for both phones?

No. Once you move your number from one device to another, the original device becomes inactive, and the monthly plan fee moves with the number.

Steps to Take After Swapping the Number on Your Phone

In most cases, shutting down the old phone and restarting the new one will make everything work. If the new phone had a number before, you might need to do a carrier reset after the swap.