Troubleshooting Streaming Issues with Ting Internet

Many people prefer streaming apps like Netflix and Hulu instead of traditional cable, but streaming tends to have more technical issues, such as buffering, skipping, and playback errors. These problems are commonly attributed to slow internet speeds, but they are more frequently caused by poor Wi-Fi signal strength.

Netflix and similar services need only 3-5 Mbps to function smoothly, a speed easily supplied by Ting Internet. Typically, buffering and freezing can be resolved by restarting your streaming device, connecting to a different Wi-Fi band, or repositioning your device.

Restart the Streaming Device

Many are familiar with the classic trick to troubleshoot home network issues - restarting the router. While this is a valuable step, it's often overlooked that the device on the other end, your streaming device (e.g., your Roku, Amazon Fire TV Stick, or Apple TV), may also need a restart.

Steps to Restart Your Streaming Device

  1. Unplug the power cord from the device or the wall outlet.
  2. Wait 10-15 seconds.
  3. Then, plug it back in.
Image that outlines in red two places where the power cord can be unplugged from the streaming device: from the device itself or from the wall outlet.


  1. It allows the device to establish a fresh connection to your Wi-Fi.
  2. It also clears accumulated memory over time, providing the device with a clean slate, which improves its performance.

Connect to the 2.4G Wi-Fi Band

Despite the common perception that it is slower than 5G, the 2.4G Wi-Fi band should not be underestimated, especially for streaming.


The main reason to use 2.4G Wi-Fi is the stronger signal between your router and streaming device.

    1. Superior range. Allows the signal to travel further and penetrate through obstacles like walls and floors more effectively than the 5G band.
    2. Stable connection. Ensures a reliable connection to your streaming devices, providing ample speed for seamless streaming.

Keep the Signal Path Clear

Streaming devices keep getting smaller and sleeker. Fire Sticks, Roku boxes, and Apple TVs can easily be tucked away behind TVs and under media consoles. However, their hidden locations can inadvertently impact performance.

Improvement tip: Reducing physical barriers between your router and the device can significantly diminish buffering issues.

      1. Position your streaming device in an open area.

An image of a TV with a smart device plugged in next to it. The smart device is not obstructed and has a Wi-Fi icon displayed above it.

By implementing these strategies, you can significantly enhance your streaming experience with Ting Internet, ensuring that your movie nights or binge-watching sessions are smooth and enjoyable!

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