Help center
Service outages can be frustrating. At Ting, we want to minimize any outage impact on our customers. To get you back online as soon as possible, we need to identify the cause of the outage. Outages can caused by many factors including, but not limited to:
Go to tinginternetstatus.com. We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.
Each line represents one day. Hover over the day to see more information.
Clicking on a line will bring up more details about specific Ting towns within your region.
We highly recommend signing up for updates from Ting Internet Outages.
This ensures you receive real-time communications on the status of any outage and repairs to service in your area. No need to call in -- you can choose to get alerts right to your email or phone!
When you subscribe, we will only send notifications about outage alerts.
If there's no reported outage in your area, but you're still experiencing issues, try the following:
If that doesn't resolve your issues, please contact us.
If you are experiencing an issue with your internet connection, and there is no outage reported in your area, there may be an issue with your equipment. You can check that all your hardware is set up correctly by following our Troubleshoot your Ting Fiber connection help article.
More detailed instructions can be found in the Adding or Updating a Payment Method on Your Ting Internet Account help article.
There are times when your payment may not go through. Usually, when this happens, it's because the card on file was compromised or expired -- we know it's not easy to remember every single company tied to each card! Thankfully, it's pretty easy to fix.
How you access and update your payment method might vary based on whether you log into your account through our ting.com or legacy.ting.com site. If the top of your account looks more like the image shown here, please see the Legacy Site instructions.
