Ting Internet Hardware Warranty

The ONT (Fiber Modem)

An Optical Network Terminal, ONT, is a small box similar in size to a deck of playing cards that is installed inside your home. It converts the fiber optic signal into Ethernet, which can then be connected to a router.

A n ONT box connected to a Ting router. — **If anyone, including yourself, a family member, a friend, a neighbor, or a contractor, causes physical* *damage* *to the ONT, a service fee may be charged for its replacement.*

The ONT:

Is provided at no additional cost.
Remains Ting's property at all times.
When moving out, is left on site for new resident's use.
Must not be painted over, tampered with, or opened by customers.
Isn't subject to warranty terms.*

Other Devices

You may have purchased devices connected to the ONT such as a wireless router, range extender, or TV streaming hardware devices. Here's a list of their warranty periods, along with additional details.

‍ZyXEL EMG3425 (Wireless Router) - 18 months
‍ZyXEL EMG6726 (Wireless Router) - 18 months
‍ZyXEL WAP6804 (Access Point / Extender) - 18 months
‍Calix 844G (ONT + router all in one) - None
‍If you're using an 844G left by a previous tenant, it is provided "as-is" and is out of warranty. It hasn't been offered since 2016 (and is limited to Charlottesville, VA).

Rental Policy

Renting equipment from Ting provides an ongoing warranty as long as the rental fee is paid. If you appreciate the assurance that Ting will continue to service (and potentially replace) the equipment without the concern of a warranty period, this is a great option!

Attention

- Ting does not offer a rent-to-own option.
- The rental fee for the router continues even if it exceeds the purchase price.

Damaging Equipment Voids the Warranty

Please keep the following in mind to ensure that the warranty on your Ting equipment remains valid. If anyone, including yourself, a family member, a friend, a neighbor, or a contractor, damages the Ting equipment, the warranty may be voided.

Some common causes of damage include:

Physical impact
Liquid spills or flooding
Pet-related incidents

Note

This is not an exhaustive list; Ting reserves the right to make the final decision regarding warranty coverage.

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