Troubleshooting your eero Pro 6

Common Errors in the eero App

Here are two common errors during router setup, along with their solutions.

"No eero device found"

This error means your device is having trouble communicating with the error app.

You can try the following:

Ensure that Bluetooth is enabled on your mobile device.
Try using a different device to set up the app, such as a tablet or a different phone.
Instead of using Bluetooth, try setting up the device manually in the app by selecting Set up using serial number.

If these don’t work, follow the steps under restarting the router section.

"Hmm, let's try moving it"

This typically means the device is detected, but the signal is too weak to connect.

Here are a few things to try:

Move the device into the same room as the connected device. Once a connection is established, try moving it back to its original location and test the connection.
If the signal remains weak, consider moving the device closer to the main router.
Make sure the device is not situated under heavy furniture or near other electronic devices, as this can interfere with its signal.

If these don’t work, follow the steps under restarting the router section.

Restarting the Router

First, perform a soft restart, and if that doesn't work, proceed with a hard restart.

eero's power button is located under the serial number sticker.

Soft Restarting your Router

A soft restart allows your eero device to remain connected to your network, functioning similarly to a standard restart on your computer.

Press and hold the power button until the light on the front of the device flashes yellow. This should take approximately 7 seconds.
Release the power button and wait for a moment. The light will return to white.
Check the eero app to confirm the device is still connected to the network.

Hard Restarting your Router

If a soft restart fails to resolve the issue, a hard restart might be necessary. This process will erase all settings and configurations on the device, requiring a re-setup of the device aftward.

To hard restart your router:

Press and hold the power button until the light on the front of the device flashes red. This should take approximately 15 seconds.
Release the power button and wait for a moment. The light will flash blue, indicating that the device is ready to be set up again.
Re-setup the device

Restarting the Ting Fiber Modem

Your problems might not be from the router. They could be related to the Ting fiber modem. This can be fixed by power cycling.

Start by disconnecting the eero device from the Ting fiber modem.
Unplug the modem from the power outlet.
After a few minutes, reconnect the power and the eero device.

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