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Ting accounts are set up for automatic billing to your credit or debit card to make life easier. These payment methods can be easily adjusted from within your account settings. You can also check which payment method is your default for charges and add, remove, or update payment methods.
To view your current payment method once logged in select Billing from the left navigation menu.
You can also see your billing history and obtain PDFs of past bills in this section of your account, as well as your Current balance by Manage payment to get to to the Billing area of your account.
How you access and update your payment method might vary based on if you log into your account through our ting.com or the legacy.ting.com site. If the top of your account looks more like the image shown here, please see the Legacy Site instructions at the bottom of this article.
You can also click Manage payment by your Current balance to get to to the Billing area of your account.
The Payment Details section will show you any saved payment methods. The payment method your bill is automatically charged to each month will be marked as Default.
You must have at least one payment method on file.
Click Add payment method under the Payment Details section. This will let you enter and save a new payment method to use for future charges.
Fill out all fields before clicking Add.
Click to check the Make this default payment method box if you'd like this method to be charged for regular bills moving forward. It will replace your previous default method.
To update your billing address, add a new payment method using the steps above and select Use a different billing address. Enter your card number and a new billing address.
Check the Make this default payment method box (under the Name on card field) in order to replace your previously saved payment information.
Click Add to save your payment information with the updated billing address.
We recommend removing any outdated payment methods to avoid confusion.
If you need to change your account's billing method, such as when a credit card reaches its expiration date, click Set as default next to your preferred method on the Payment Details screen.
You should see the word Default appear next to your designated payment method.
You can also remove previously saved payment methods by clicking the Remove option next to them. You must keep at least one payment method saved to the account.
For users in our legacy site, credit card information can be viewed under Account Settings when logged into your account. On this page, the current credit card is visible under Payment method.
Click Update payment method to change the credit card information.
After filling out the necessary fields, select Save changes.
The credit card entered here will be charged for all future bills and transactions until it is updated again in the future.