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Account and Billing
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Canceling your Ting Internet Service
Other Articles in this Section
Important information about your $9 Ting preorder refund - FAQ
Adding or Updating a Payment Method on your Internet Account
Billing basics: What to Expect from Ting
Ting Infrastructure Tax Passthrough
Simply Bits Billing Improvement FAQ
Updating your Ting Account details
Updating your Ting Internet Account Password and Security Options
Ting Internet Billing Improvements FAQ
Returning your Ting Internet Equipment
Viewing your Ting Internet Bill and History

Canceling your Ting Internet Service

In this article
What to expect when you cancelIf you're renting a router
Need to cancel? Let’s make it easy

‍We’re sorry to see you go, but we’re here to help. Give us a call or start a chat to get started.

What to expect when you cancel

  • No contracts, no cancellation fees.
  • Your account stays active until the end of your current billing cycle.
  • You’ll have internet until your billing cycle ends.
  • You won’t receive any new bills after your final billing date.
  • If you have mobile service, you'll need to cancel Mobile service separately in most cases.

📌 Heads up: We can’t cancel accounts with an unpaid balance. Any outstanding balances will need to be cleared before processing a cancelation.

If you're renting a router

If you're renting a router, we’ll send instructions for returning your equipment.

⚠️ Leave the fiber access box (also called the ONT). This stays in the home.

Other Articles in this Section
Important information about your $9 Ting preorder refund - FAQ
Adding or Updating a Payment Method on your Internet Account
Billing basics: What to Expect from Ting
Ting Infrastructure Tax Passthrough
Simply Bits Billing Improvement FAQ
Updating your Ting Account details
Updating your Ting Internet Account Password and Security Options
Ting Internet Billing Improvements FAQ
Returning your Ting Internet Equipment
Viewing your Ting Internet Bill and History
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