Ting Internet Billing Improvements FAQ

Ting has been working on improving our account management system. Customers still on our legacy systems are now in the process of being moved into the improved experience at ting.com. When your account is ready, we’ll send you an email with everything you need to know and guide you through each step.

What are the benefits of the new billing solution?

Enhanced Security: Electronic payments are more secure than checks, reducing the risk of fraud and theft.

Efficiency: Faster processing times and reduced administrative overhead.

Future Payment Methods: Our new system will enable us to accept additional payment methods in the future, providing more flexibility and convenience.

Payment Methods

What kinds of payments are accepted?

Ting accepts ACH or card payments from Visa, Mastercard, American Express, and Discover.

Why will Ting no longer accept checks?

This transition to electronic payments is part of our effort to provide a more secure and efficient billing system. Electronic payments reduce the risk of lost or delayed payments, enhance security, and streamline the payment process.

When will my payment method be charged?

This will depend on the amount of your Monthly Recurring Cost (MRC). See the Payment Terms section below.

What happens if I miss a payment?

You'll receive an email notification if your payment does not go through. We'll send the email to the email address attached to your Ting account.

When you receive these notifications, you won't immediately lose your subscription. We'll keep trying to take the payment over the next few days. You can get up to date on payments by signing into your Ting account and adding or updating your payment method.

Setting up your new Ting Account

Go to the Sign In page on the Ting website.
Click Forgot Password.
Enter the email associated with your previous account. You will receive an email with a link to reset your password.
Follow the link and create a new password. (Note: It must be at least 10 characters long and cannot be the same as your last few passwords)
Return to the Sign In page and log in.
Review your account details, and make any updates -- if needed.

Congrats! You are all set up in Ting's improved account management system.

Payment Terms

What are the new payment terms?

Net 0: For customers with a Monthly Recurring Cost (MRC) below $300.

Net 30: For customers with an MRC of $300 or more.

What is the difference between Net 0 and Net 30?

Net 0: Payment is due immediately upon receipt of the invoice. This means your account must be settled as soon as you receive the billing statement.

Net 30: Payment is due within 30 days from the date of the invoice. This provides a 30-day period to pay your bill after receiving the invoice.

How will my payment terms change?

‍If your Monthly Recurring Cost (MRC) is below $300, you will transition to Net 0 payment terms.‍
If your Monthly Recurring Cost (MRC) is $300 or more, you will transition to Net 30 payment terms.

Payment Confirmations

How will I know my bill has been paid?

Each month's bill moving forward will show in your Billing history. If you have any credits, those will show up as separate statements on your account as well, and we'll use your credits before billing your card.

Can I access my billing statements online?

Yes! Use the "Email me a copy" function to acquire a copy of your invoices to view, print, or save for your records.

For ting.com accounts upgraded from our old account platform, you have full access to all invoices from the date of the upgrade forward. If you ever need access to billing invoices created prior to that date, simply drop us a note, and we'll be happy to help.

How do I print my bill?

You can send yourself a PDF copy of any bill within your Ting Account.

For internet service billing log in at ting.com/internet.
Click Billing on the left navigation bar.
Click the Email me a copy option to the right of the specific bill.
A checkmark with the message "Bill sent to your email" will appear near the top of the page to let you know the bill was successfully sent. A PDF copy of the bill will go to the email associated with your Ting Internet account.

Will you mail my bill?

Ting does not send bills out by mail. You can obtain a PDF version of your bill from the Billing section of your account online.

How do I update my account password?

‍Log in to your account.
Navigate to the My Account dropdown in the top right of the screen and select Account settings.

an image of the My Account dropdown in the top right of the Ting website. It has been expanded and the Account setting option is circled for emphasis.

Scroll to the Account Security section and select Change password.

the Account Security menu within a Ting account, showing two blue button options to either Change password or Two-step verification.

Enter your current password along with the new password you want to switch to. Click Update to finish the change.

Note

If you cannot recall your account password, you can also send a reset email to your account email and follow the instructions to update the password.

How do I add a payment method to my account?

Log in to your Ting account.
On the overview page, select Manage payment →.

Your current billing information will be shown, if available. Select Add payment method to update it.

Enter in your credit card details. If you prefer using ACH, scroll down to ACH and select the box. Enter the requested information.
Select Add to save it to your Ting account.

Need a hand?

We're available anytime to assist, contact us.

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