Boxes packed? Maybe. Internet sorted? Definitely. 📦
Whether you're bringing Ting to your new home or moving into a Ting-ready place, we’ll make the transition simple so you can focus on the move and start making new memories.
Moving is a great time to bundle
Ting Internet customers can get Ting Unlimited Combo for just $10/month per line, with unlimited talk, text, and data. See how to sign up
Transfer Ting to your new address
Moving and want to bring your Ting Internet service with you? Here's how to get set up before move-in day.
Your Ting service won’t automatically disconnect at your old address when you transfer it to a new one.
To schedule ahead or disconnect on moving day, contact us.
How installation works
Getting Ting installed involves two separate steps, and understanding both will help you plan.
Outside first (the "drop"): Before a technician can set up service inside your home, we connect a box on the outside of your home to the nearest point on our neighborhood fiber network. This is called the drop. It's the first step and needs to happen before your indoor installation can be scheduled.
Then inside: On installation day, a technician runs the fiber from that outside box into your home and connects it to a small device called an ONT — think of it as your Internet jack. Your router plugs into it and you're online.
You need both steps completed to have an active connection. Scheduling early gives us time to finish the outside work before you move in, so your Internet can be live on day one.
How long does it take?
If your new home hasn't had Ting before, the full process takes a minimum of 10 days from when you order. The more lead time you give us, the better — especially during peak moving season when demand is high.
Activate service at a Ting ready home
Moving to a new home that has Ting Internet service installed already?
Since Ting’s fiber is already connected to your home, activation can often happen the same day you move in — as long as you request service in advance and the inside equipment (ONT) is still in working order.
Schedule your activation at your new home
Frequently asked questions
• If your new home already has Ting installed: activation can often happen the same day you move in, as long as you've requested service in advance.
• If your new home has never had Ting: the process takes a minimum of 10 days from when you order.
• If your new home has never had Ting: the process takes a minimum of 10 days from when you order. The outside work (the drop) needs to be completed before your inside installation can happen.
No need to cancel early! You can schedule your disconnection in advance so service stays active through your move-out day.
• Leave your Ting modem (ONT) in your current home.
• If you're using eero with Ting Whole Home Wi-Fi, you can return your eero to us and we'll send new eero 7s to your new home.
• If you own your router, bring it with you.
• If Ting Internet has been installed: Usually no technician is needed. However, if the modem seems to be missing,
Contact Us.
• If Ting Internet has never been installed: An installer will need to come out.
• If Ting has never been installed: yes, a technician will need to come out for both the outside drop and the inside installation.
Nope! There are no fees associated with transferring your Ting Internet service.
Yes! As long as you transfer your Ting Internet to your new home, you’ll keep your $10/month per line Unlimited Combo pricing. Not using Ting Mobile yet? Ting Internet customers can add Ting Mobile Unlimited Combo for just $10/month per line. See how to sign up
If your new address isn’t ready yet, join the Ting Waitlist and we’ll reach out via email to let you know when service is available. Good news: being on the waitlist still qualifies you for Ting Mobile Unlimited Combo at $10/month per line.
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