Getting Ting installed involves two separate steps, and understanding both will help you plan.

Outside first (the "drop"): Before a technician can set up service inside your home, we connect a box on the outside of your home to the nearest point on our neighborhood fiber network. This is called the drop. It's the first step and needs to happen before your indoor installation can be scheduled.

Then inside: On installation day, a technician runs the fiber from that outside box into your home and connects it to a small device called an ONT — think of it as your Internet jack. Your router plugs into it and you're online.

You need both steps completed to have an active connection. Scheduling early gives us time to finish the outside work before you move in, so your Internet can be live on day one.

Moving to a new home that has Ting Internet service installed already?

Sweet, you're already so close to fast fiber. 🔥

1. Confirm availability

• Confirm Ting Internet is available at your new home.

2. Place your order

• Start your order at your new address.
• Create your Ting Internet account.
• Choose your router option: Whole Home Wi-Fi or Bring your own router.

3. Schedule your installation

• Since Ting’s fiber is already connected to your home, activation can often happen the same day you move in — as long as you request service in advance and the inside equipment (ONT) is still in working order.
• Schedule your activation at your new home