Help center
Now that your home or business is Ting-ready, let’s get you online. Whether you’re using a Ting-supplied router or your own, here’s how to connect.
The Zyxel router comes with four yellow Ethernet ports for wired connections. For the best performance, plug your devices directly into any of these ports using an Ethernet cable.
Look for a sticker on the side of the router. It will list your network name (SSID) and password.
Want to rename your network or change the password? Set Your Ting Router Wi-Fi Name and Password.
🔄️ If the Wi-Fi network name (SSID) listed on the back of the router does not appear on any of your wireless devices, you may need to reset the router to its default settings.
Renting an eero mesh router from Ting? You’ll be up and running in just a few steps.
1. Create your eero account.
2. Use the included Ethernet cable to connect your eero’s WAN port to the Ting fiber modem.
3. Power up your eero router. It’ll start blinking while it boots.
4. In the app, create your Wi-Fi network name and password.
Need the serial number? It’s on the bottom of the router–look for 'SN'.
5. Find spots in your home with a weak signal. Position nodes halfway between your gateway and those low-signal areas.
Keep nodes visible: Avoid hiding them behind furniture or near other electronics.
6. Use the app to connect each node. The LED will flash blue while syncing and turn solid once connected.
Need a hand? Learn how to set up your eero Ting router.
If you're using your own router, connect the Internet or WAN port on your router to the Ting fiber modem with an Ethernet cable. Setup steps may vary by device, so consult your router’s manual.
🛜 Need help choosing a third-party router? We’ve got a guide for that.