Help center
Contact Us
Help center
Contact Us

Help Center - Internet

Getting Started

Using the eero 2.5G Port for 2 Gigabit Speeds
Other Articles in this Section
Managing your Whole Business Wi-Fi Networks
Connecting your eero 6E Pro Router to a New Account
Connecting a Router to your Ting Internet Service
Whole Business Wi-Fi Network Frequently Asked Questions
Setting up your eero Pro 6E Ting Router
Setting your Ting Router's Wi-Fi Network Name and Password
Setting up a Zyxel EMG3425 Ting Router
Setting up a Wi-Fi Network Name (SSID) and Password for a Zyxel EMG3425-Q10A Ting Router
Signing up for Service Outage Text Alerts
Signing up for Service Outage Email Alerts

Using the eero 2.5G Port for 2 Gigabit Speeds

In this article
Checking your Ethernet ConnectionTesting your Speed

To experience the full speed of Ting's 2 Gigabit plan with your eero Pro 6E router, it's important that your Ethernet cable is connected to the correct port.

The back of an eero Pro 6e.
The back of an eero Pro 6e

Checking your Ethernet Connection

eero Pro 6E routers provided as part of Ting Whole Home Wi-Fi have two Ethernet ports on them. If you want the full benefit of your 2 Gigabit speed plan, the Ethernet cable that connects your eero Pro 6E to the internet should be plugged into the left port labeled 2.5G.

Step 1

Look at the back of your router, and find the Ethernet cable that goes from your eero to the ONT (a grey box likely mounted to your wall).

ONT
ONT

Step 2

If the cable coming from your ONT is connected to the 1G port on the right, you will need to move it.

Connected to the 1G port.
Connected to the 1G port.

Step 3

Unplug the Ethernet cable and plug it into the 2.5G port on the left of your eero 6E router. The connector should make a small click sound when it is properly connected.

Connected to the 2.5G port.
Connected to the 2.5G port.

Step 4

Your eero will automatically reconfigure itself. You can now get up to 2 Gigabit speeds!

If you have other devices connected to your eero Ethernet port, plug them into the 1G port. This will ensure your whole home can share the 2 Gigabit internet speed.

Testing your Speed

Screenshot showing eero app with 2G speeds

You can verify changes in speed by opening the eero app and tapping the Internet icon at the top. Then press the blue Run speed test button at the bottom.

Your results will look similar to those on the right, with a Wired data rate showing 2.5 Gbps now rather than 1 Gbps.

For more info on expected speeds with the 2 Gigabit plan please see Home 2 Gigabit Speeds article.

Other Articles in this Section
Managing your Whole Business Wi-Fi Networks
Connecting your eero 6E Pro Router to a New Account
Connecting a Router to your Ting Internet Service
Whole Business Wi-Fi Network Frequently Asked Questions
Setting up your eero Pro 6E Ting Router
Setting your Ting Router's Wi-Fi Network Name and Password
Setting up a Zyxel EMG3425 Ting Router
Setting up a Wi-Fi Network Name (SSID) and Password for a Zyxel EMG3425-Q10A Ting Router
Signing up for Service Outage Text Alerts
Signing up for Service Outage Email Alerts
  • Ting Internet
  • Ting Internet Status
  • Ting Mobile
  • Privacy
  • Terms