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Connecting Your eero to a New Account
Other Articles in this Section
Whole Business Wi-Fi Network Frequently Asked Questions
Using the eero 2.5G Port for 2 Gigabit Speeds
Setting your Ting Router's Wi-Fi Network Name and Password
Setting up a Zyxel EMG3425 Ting Router
Managing your Whole Business Wi-Fi Networks
Setting up your eero Ting Router
Get your internet up and running at a Ting-ready unit
Connecting a Router to your Ting Internet Service
Setting up a Wi-Fi Network Name (SSID) and Password for a Zyxel EMG3425-Q10A Ting Router
Signing up for Service Outage Text Alerts
Signing up for Service Outage Email Alerts

Connecting Your eero to a New Account

In this article
Resetting your eeroSetting up your eero
Got a pre-loved eero or one tied to a different account?

No worries. Here’s how to get it reset and ready for your Ting setup.

Using a new Ting-provided eero? 
Head over to Setting Up Your eero Ting Router for full setup instructions.

Resetting your eero

1. Plug in your eero

Connect your eero to the Ting fiber modem using an Ethernet cable, then plug it into a power outlet and turn it on.

2. Check the LED light

The light on top tells you what’s happening:

⚫ No light: No power

⚪ Blinking white: Starting up

⚪ Solid white: Connected to the internet

🔵 Blinking blue: Broadcasting Bluetooth (ready to set up)

🔵 Solid blue: Setting up on a network

🟢 Blinking green: Multiple eeros detected

🟡 Blinking yellow: Using an unsupported power source

🔴 Solid red: Not connected to the internet

3. Complete a hard reset

Hard reset your eero to complete the transfer:

  1. Hold the reset button on the bottom of the device for 15–20 seconds.
  2. When the LED flashes red, release the button.
  3. The LED will flash blue when it’s ready to set up again.

📌 No blinking blue light after reset?
Double-check the Ethernet and power connections.

4. Setup your eero

Complete your setup by setting up your eero app.

Setting up your eero

  1. Complete your eero transfer by setting it up in the app:
    • iOS
    • Android
  2. Create your eero account.
  3. In the app, create your Wi-Fi network name and password.
  4. Follow the app instructions to connect each node.
🤝 Need a hand getting setup on the app?

‍ Check out the complete guide for Setting up your eero Ting router.

Other Articles in this Section
Whole Business Wi-Fi Network Frequently Asked Questions
Using the eero 2.5G Port for 2 Gigabit Speeds
Setting your Ting Router's Wi-Fi Network Name and Password
Setting up a Zyxel EMG3425 Ting Router
Managing your Whole Business Wi-Fi Networks
Setting up your eero Ting Router
Get your internet up and running at a Ting-ready unit
Connecting a Router to your Ting Internet Service
Setting up a Wi-Fi Network Name (SSID) and Password for a Zyxel EMG3425-Q10A Ting Router
Signing up for Service Outage Text Alerts
Signing up for Service Outage Email Alerts
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