If you have an eero router (also known as a gateway) that was previously owned by someone else or used with a different account, this guide will help you connect it to your new account.
If you have recently got a new eero Pro 6 Ting Router, refer to the Setting Up Your eero Pro 6 Ting Router article for step-by-step instructions.
To connect your eero Pro 6 router, follow these steps:
On the front of the eero, there is a single LED status light. If you are connected to the internet, it displays a solid white light.
For reference, here are the LED indicators and their status definitions:
Hold the reset button until the LED flashes red (15-20 seconds), then release it.
Follow the step-by-step instructions in the Setting Up Your eero Pro 6 Ting Router help article to finish connecting your eero.
Check that the Ethernet cord is securely plugged into your device.
If your eero is connected to the Ethernet and powered, but a hard reset did not connect the eero to your account, contact us.
The eero can only be linked to a single account at a time.