Whole Business Wi-Fi Network Frequently Asked Questions
See the Setting up Whole Business Wi-Fi help article for information on getting started with Whole Business Wi-Fi. The following will help you set up your network in eero Insight for Business once your account is set up.
To set up a new business network, you will first need to add the name of your business. A business name is an easy way to identify your network when you have more than one network with the same Wi-Fi name.
The business name can be the same or different from the network Wi-Fi name. Once the business name has been added, you can now set up the network.
What if I'm having issues logging into Insight?
If you are experiencing issues logging into Insight, make sure you have verified your email address:
- Go into the eero app.
- Navigate to Settings > Account settings > Email address
- If you have not verified your email, there will be a red notice to verify on this page.
From here, you can resend a verification code to your email and enter it back in the app (similar to two-factor authentication). Once done, you should be able to log into Insight with the same credentials you use for the app.
How do I set up my network name (SSID)?
An SSID is the name you assign to your network.
Before you begin, make sure you have the following when setting up your eero wifi network:
- Your eero 6e Pro router(s)
- Power Cord
- Ethernet cord
- Modem
Note
Your phone or tablet will need access to cellular data and Bluetooth turned on.
To set up your network:
- Unplug any old equipment from power. If you have any other equipment connected to your ONT, unplug it and restart the ONT.
- Connect your eero device to your ONT using the Ethernet cable included in the box. You can use either of the ethernet ports on the back of your Gateway eero device.
- Plug your eero device into an available power outlet, then reconnect your modem to power. Your device’s status light will start flashing white.
- Select where your eero device is located.
- Give your eero Wi-Fi network a name and a password. Note: Your password must be a minimum of 8 characters and must contain special characters.
- Your eero Wi-Fi network should now be up and running.
What happens after I set up my network?
When eero for Business is enabled, a password-less Guest Network will be created by default for use. You can adjust these settings and set up additional business features such as multi SSIDs (i.e., Guest, Business and IoT networks) and Captive Portal.
By enabling additional SSIDs, you will have the ability to provide different types of network access to different users (for example, visitors, employees, business critical devices).
Note
The password-less Guest Network will have Captive Portal enabled upon creation of the network.
What is the difference between Main, Guest, Business and Internet of Things (IoT) Networks?
- Main Wi-Fi Network: Your main network can be used for a variety of purposes. This network grants access to various types of users, devices, and systems.
- Guest Wi-Fi Network (Captive Portal Network): Guest Wi-Fi access can be separated from employee Wi-Fi access via a dedicated guest Wi-Fi network. This is suitable for guest devices.
- It is not recommended to use this Wi-Fi network for employee devices or devices that process financial transactions such as Point of Sale devices.
- The guest network should always be used to provide Wi-Fi access to third parties.
- Business Wi-Fi Network: Using the business Wi-Fi network, any devices that process payments or financial transactions such as point of sales systems can be isolated from the rest of the network, preventing employees or guests from accessing payment or credit card data.
- Internet of Things (IoT) Wi-Fi Network: eero’s out of the box IoT Wi-Fi network allows businesses to segregate their IoT and security devices, creating dedicated IoT control. This is suitable for security devices such as security cameras, alarm panels, sensors and other IoT devices needing to be secured or isolated from the rest of your network.
Note
While all Wi-Fi networks are isolated from each other, it is important to note that on the Guest and IoT networks, no two devices can talk to each other. This further enhances security of common types of devices that connect to guest and IoT networks.
How do I set up my Business Network?
- Tap on the Home tab at the bottom of the eero app.
- Navigate to the Business features section of the app and select Multi SSID.
- Select Add wifi network.
- Select Add business wifi network.
- Ensure Enable wifi network is selected.
- Enter the wifi network name and password. Your password must be a minimum of 8 characters and must contain special characters.
- Select Save.
- Once you are done adding your business wifi network, select the back button arrow at the top left hand side of the app.
- You will have the option to add additional wifi networks by selecting the Add wifi network option.
- To go back to the discover page, select the Discover tab at the bottom of the eero app.
How do I set up my IoT Network?
- Tap on the Home tab at the bottom of the eero app.
- Navigate to the Business features section of the app and select Multi SSID.
- Select Add wifi network.
- Select Add IoT wifi network.
- Ensure Enable wifi network is selected.
- Enter the wifi network name and password. Your password must be a minimum of 8 characters and must contain special characters.
- Select Save.
- Once you are done adding your IoT wifi network, select the back button arrow at the top left hand side of the app.
- You will have the option to add additional wifi networks by selecting the Add wifi network option.
- To go back to the discover page, select the Discover tab at the bottom of the eero app.
Can I have two Business or two Internet of Things (IoT) SSIDs?
Yes. Your network can have up to 4 SSIDs total.
This can be a combination of:
- a Main, a Guest and either two Business or two IoT SSIDs
- a Main, a Guest and one each of IoT and Business SSIDs
How do I set up my Guest Network with Captive Portal?
An open Guest Network with Captive Portal will be enabled by default after subscribing to eero for Business.
To edit your Guest Network with Captive Portal logo Settings:
- Open the eero app.
- If you have multiple business networks, select the one you wish to work with.
- Ensure Enable guest wifi network and Enable captive portal are toggled on.
- Tap Edit captive portal.
- Select a Session duration.
- Note: This can be set in increments of 30 minutes, 60 minutes, 90 minutes or a maximum of 24 hours.
- Tap Captive portal logo.
- Upload a logo that will be displayed to your visitors on your captive portal.
- Your logo should be 200x200px minimum resolution, a PNG, JPG, or JPEG file, and 5MB maximum. We recommenced uploading an image with no margins and a transparent background to allow you to easily switch between light and dark mode.
- You have the option to Choose File or select an image from your Photo Library.
- Browse your Files or Photo Library and select the logo you would like to utilize within our captive portal.
- Once your logo has been uploaded, you can remove, replace or view the file.
Attention
If you receive one of the below error messages upon upload of your captive portal logo, check the reason for the upload failure and attempt to upload the logo again:
- Unable to upload a logo.
- File dimension too small. Please select a file with a resolution of at least 200x200px.
- File too large. Please select a file below 5 MB.
To upload custom terms of use:
- Open the eero app.
- If you have multiple business networks, select the one you wish to work with.
- Ensure Enable guest wifi network and Enable captive portal are toggled on.
- Tap Edit captive portal.
- Tap Custom terms of use and enable it
- Import a terms file from your file library. Please note that only .txt files are supported at this time.
- Click save.
Your customers can now enjoy a seamless internet experience for your business.
What if I want to enable Guest Network with Captive Portal for an existing network?
- Tap on the Home tab at the bottom of the eero app.
- Navigate to the Business features section of the app and select Captive Portal.
- Access the Wifi network settings.
- Select the network you want to enable captive portal for.
- Ensure the Enable wifi network option is selected..
- Tap Enable captive portal.
eero for Business Network Setup FAQs
I received an error message when adding a network: “We couldn’t update, something went wrong. Please try again later or contact support".
This can occur when you are using the same SSID as another network. Make sure to use unique SSIDs for each network.
I’m hitting 'Save' when adding a Wi-Fi network, but it's not working.
Make sure to check your password length. This error can occur when you are not using a password that is 8 characters long and includes special characters.
I want to filter certain content, what do I need to do?
eero for business customers may benefit from content filtering on the Internet of Things (IoT) and Captive (Guest) networks. For a full review of content filtering, please visit eero's content filter article.
