eero Insight is the remote web management portal where we can manage and troubleshoot the networks of our eero customers.
Whole Business Wi-Fi customers have access not only to the eero app but also to eero Insight to better self-manage your networks. For information on how to set up your networks for the first time, see the Setting up Whole Business Wi-Fi help article.
eero Insight allows you to:
View Network Status
View eeros on the network.
View connected device information
Manage profiles
View Users
View Network Analysis Dashboards such as Reboots, Chanel Utilization and Thermal Analysis
View Network Activity such as Speed Tests, Bandwidth Usage and
Setup your multiple wireless SSIDs on your business network (up to 4)
Set up and upload Captive Portal images and ToS.
Attention
This help article is only relevant to Ting's Whole Business Wi-Fi customers. If you are a residential customer, you can manage your eero using the eero app. See the Setting up your eero Pro 6 Ting Router help article for more information.
Subnet Capabilities
Managing your Guest Network
Note
When eero for Business is enabled, a password-less Guest Network will be created by default.
Step 1: Go to the eero for Business network overview screen
Login to eero Insight and you will be brought to your Business network overview screen. This is where you can see all eeros, their status, and any devices connected to them.
Step 2: Go to Settings >> Guest >> Edit
Click Settings in the sidebar to review Network settings. Click Edit in the Guest Wi-Fi network column of the “Wifi network settings section” to see general settings for this Wi-Fi network type. The network can be customized to streamline the experience for your visitors as well as your employees and business devices.
Step 3: Customize your Guest Network Settings
From here you can manage:
a. Enable or disable the Guest network
b. Rename the network
c. Set the network security to open (no password) or password protected. (If you select the Password protected bubble, you will be asked to choose a password.)
d. Enable or disable a captive portal on the guest wifi network (note that it will initially be enabled by default.) See more in the Configuring the Captive Portal section below.
e. Click the toggle for bandwidth limit and set any value between 10% and 60% using the slider (the guest wifi network will not exceed the selected percentage of your overall network bandwidth, so set appropriately).
Step 4: Save your changes
Be sure to click Save at the bottom to save any changes you’ve made.
Configuring the Captive Portal
Note
The Captive Portal is enabled or disabled within the general settings of the Guest Network via a toggle (as shown in the section above.) It will be enabled for guest networks by default.
Step 1: Go to Settings >> Captive Portal >> Edit
Click Settings in the sidebar to review Network settings. Click Edit next to the Captive portal section of the settings screen.
Step 2: Customize your Captive Portal Settings
From here you can customize the following:
a. Set a maximum Session duration (30 / 60 / 90 min or up to 24 hrs).
b. Upload a Logo to display in the Captive Portal (max dimensions are 200x200 px, PNG or JPG file type.)
c. Add a Header.
d. Add a Subheader.
e. Upload custom Terms of Use as a .txt file.
f. Choose a light or dark Theme.
g. See a Preview of how the Captive Portal will appear to guests.
Step 3: Save your changes
Once finished, click Save and check the Preview to be sure it matches the chosen configuration.
Captive Portal FAQ
How do I upload my own custom images for a captive portal from the web?
Navigate to Settings > Captive Portal in the app, then click on contact support.
Please note that Captive Portal Images should be in the minimum resolution of 200x200px as a 5 MB or less PNG, JPG, and JPEG file formats.
Support will then verify your image and upload it into the captive portal for you.
How do I upload my own custom images for a captive portal from the app?
Open the eero app.
If you have multiple business networks, select the one you wish to work with.
Ensure Enable guest wifi network and Enable captive portal are toggled on.
Tap Edit captive portal.
Select a Session duration.
Note: This can be set in increments of 30 minutes, 60 minutes, 90 minutes or a maximum of 24 hours.
Tap Captive portal logo.
Upload a logo that will be displayed to your visitors on your captive portal.
Your logo should be 200x200px minimum resolution, a PNG, JPG, or JPEG file, and 5MB maximum. We recommenced uploading an image with no margins and a transparent background to allow you to easily switch between light and dark mode.
You have the option to Choose File or select an image from your Photo Library.
Browse your Files or Photo Library and select the logo you would like to utilize within our captive portal.
Once your logo has been uploaded, you can remove, replace or view the file.
If you receive one of the below error messages upon upload of your captive portal logo, check the reason for the upload failure and attempt to upload the logo again:
Unable to upload a logo.
File dimension too small. Please select a file with a resolution of at least 200x200px.
File too large. Please select a file below 5 MB.
How do I upload custom terms of use in the eero app?
Open the eero app.
If you have multiple business networks, select the one you wish to work with.
Ensure Enable guest wifi network and Enable captive portal are toggled on.
Tap Edit captive portal.
Tap Custom terms of use and enable it.
Import a terms file from your file library. Please note that only .txt files are supported at this time.
Click save.
How do I upload my own Captive Portal from the web?
Sign in with the email linked to your eero for Business account.
If you use an amazon linked login method, please refer to the mobile app instructions above.
If you have multiple networks, select the one you wish to work with.
Scroll down to Business Settings
You can also click on it in the left hand navigation menu.
Click on edit in the Captive Portal section
Click on Click to Upload under logo
You may also upload a custom ToS by clicking the box next to Upload Custom ToS
*Please note that Captive Portal Images should be in the minimum resolution of 200x200px as a 5 MB or less PNG, JPG, and JPEG file formats.
Selecting Manual IP Ranges
By default, eero for Business networks are set up to assign IP addresses to client devices from automatically-selected IP address ranges.
However,the network administrator has the option to manually configure the specific IP address ranges to be used for each individual wireless network. Follow the steps below.
Attention
Switching the network setting between Automatic and Manual IP will trigger a reboot of the network.
Step 1: Go to Settings >> Network
Click Settings>> Network in the sidebar to review Network settings.
Step 2: Edit DHCP & NAT under Network services
Scroll to the Network services section → Click on edit next to DHCP & NAT.
Step 3: Set up your Manual IP
Select the Manual IP option and then choose from one of the 3 IP address prefixes:
Subnet IP, subnet mask, starting IP and ending IP for all the configured Wi-Fi networks will be automatically populated from the selected IP prefix with some default subnet ranges. However, you can change those configurations as needed.
Step 4: Save your changes
Be sure to click Save at the bottom to save any changes you’ve made.
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