Signing up for Service Outage Text Alerts

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Steps to Subscribe

We highly recommend signing up for updates from Ting Internet Outages. This ensures you receive real-time communications on the status of any outage and repairs to service in your area. No need to call in -- you can choose to get alerts right to your email or phone!

When you subscribe, we will only send notifications about outage alerts.

For instructions on how to sign up for email alerts, click here.

Steps to Subscribe

Go to tinginternetstatus.com.
In the upper right-hand corner of the screen, click SUBSCRIBE TO UPDATES.

The top of the internet status page's SUBSCRIBE TO UPDATES blue button.

Subscribe to email, phone text message (SMS), Slack, or RSS feed by clicking the icons at the top of the page.

SUBSCRIBE TO UPDATES window displays buttons for email, text message, Slack, and RSS feed notifications, with email as the default option.

Select the appropriate Country code.
Enter your mobile Phone number.
Click SUBSCRIBE VIA TEXT MESSAGE.
All components are selected by default. Click Select none and check the boxes of the Ting towns and other notifications you're interested in getting notified about.
Click Save.
You'll receive a text message from our short-code number "78774."
Reply YES to confirm.

From left to right: (LEFT) Menu pop-up from the Subscribe to Updates button. The menu has several icons at the top: email, phone, Slack, message, RSS feed, and close menu. The phone icon is selected, prompting the user to select a country code and enter their phone number. A button underneath the field to enter your phone number says 'Subscribe via Text Message.' (CENTER) Screen to select the components to subscribe to including the towns; Customer Support; Ting Website, Store & Your Account; and Shipping & Returns. (RIGHT) Example of the confirmation text notification for Ting internet status notifications from the number 78774 stating the following: Text YES to subscribe to Statuspage SMS Alerts. 2 msgs/incident; incidents are recurring. Msg&data rates may apply. Reply HELP for help, STEP to unsubscribe.

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