Once you order Ting Internet, a team member will be in touch within three days to discuss the Ting fiber-to-your-home process's next steps. We need to set up a time for a technician to set up your internet equipment and plan your network connection. This home visit is the primary appointment for installing Ting equipment and preparing to activate your service. You won’t have service after this appointment, but no further appointments are needed, and your service will be activated shortly afterward.
If you live in Westminster, Solana Beach, or Fullerton, your installation process will be slightly different from other Ting Towns.
The Ting fiber to your home process
A Ting team member will contact you to set up your home visit with a Ting technician. The home visit is your chance to create a game plan for our technician to connect your interior and exterior equipment.
During your home visit, our visiting Ting technician will set up the necessary equipment, mark out a pathway for the fiber optic cable on your property, and answer any questions you may have regarding the overall process. We don’t activate your service during the home visit, but we put all the necessary pieces in place.
Note: For service to be activated as quickly as possible, all equipment should be left powered on and connected.
We start the outside process of getting your home connected to the Ting network in the upcoming weeks after your home visit. We offer genuine fiber to the home rather than relying on existing copper lines, so we need to install the fiber connection from the node directly to your house. We’ll mark your utilities and plan where we’ll dig for your underground fiber optic cable.
The Ting Support team will be notified once your home has been fully connected to our fiber network and will activate your service. We'll contact you to confirm that your service is active and help ensure everything is working as expected. You’re now ready for fiber Internet!
Westminster, Solana Beach, and Fullerton
Our installation process is a little different in certain Ting towns. If you live in Westminster, Solana Beach, or Fullerton, your Ting fiber network is constructed and installed by a municipal or third-party organization. First, they arrange to lay the fiber on your property according to your request in the Access Agreement. Our team will reach out to book your final installation with a Ting technician once this fiber is in place.
A Ting technician will connect your Inside Ting box and router during the final installation and ensure your service is fully up and running before finishing up.
Frequently asked questions
How long will it take for my service to be activated after I submit my order?
It generally takes about three weeks between the home visit and service activation.
How long does the home visit take?
We book a two and a half-hour home visit appointment, but most people only need about one hour. However, the time is yours to ask any questions or explore options!
What sort of equipment is involved with Ting fiber internet?
Our Ting technician installs an Outside Ting box for the fiber to enter into your home and an Inside Ting box that connects to your router. Whether you are using a Ting router or your own router, the Ting technician can help with some basic setup.
When can I cancel my existing internet service?
We suggest waiting about 24 hours after your Ting service installation to cancel with your current provider. No one likes being without Internet service, so a little overlap to ensure everything works is our recommendation.