Troubleshooting your Eero Pro 6

If you're having trouble with your eero Pro 6E, take a second to browse through some of these quick fixes to get yourself back up and running!

Our friends at eero also have your back with their app's troubleshooting feature (iOS, Google/Android).

Common errors

The most common errors typically occur during the router setup; if you've encountered these error messages in your eero app, we've got a few things for you to try.

"No eero device found"

This error means that your device is having trouble communicating with the app on your mobile device. 

A few things to try:

  • Ensure Bluetooth on your mobile device is turned on.
  • Try using another device for setup (a tablet, a different phone).
  • Instead of Bluetooth, try adding the device manually by selecting Set up using serial number in the app.
  • Following the restart steps below.

"Hmm, let's try moving it"

This typically means the device is detected, but the signal is too weak to connect.

A few things to try:

  • Move the device into the same room as the device you are connected to. Once it connects, try moving it back to its intended location and test the connection.
    • If the signal is still weak, try moving the device to a location closer to the main gateway.
    • Ensure that the device is not under any heavy furniture or on top of or behind other electronic devices as that will interfere with its signal.
  • Following the restart steps below.

Restarting the router

You'd be surprised how many problems can be solved with a quick router reset. We can try two types of restarts: a soft restart and a hard restart. For both methods, we will first need to locate the power button on the bottom of your eero device. 
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Soft restart

A soft restart keeps your eero device connected to your network and functions similarly to just restarting your personal computer. 

To soft restart your router:

  1. Hold that power button until the light on the front of the device flashes yellow (about 7 seconds)
  2. Release the power button and give it a moment. The light will turn back to white.
  3. Check the eero app to ensure the device is still connected to the network.

Hard restart

When a soft restart doesn't do the trick, it may be worthwhile to do a hard restart. This will wipe all the settings and configurations on the device, which means we will need to set up the device again when we are done.

To hard restart your router:

  1. Hold that power button until the light on the front of the device flashes red (about 15 seconds)
  2. Release the power button and give it a moment. The light will flash blue, indicating it is ready to be setup again
  3. Re-setup the device

Restarting the Ting fiber Modem

It's possible that your issues may not be related to the router. It could be an issue with the Ting fiber modem. Try unplugging the eero device from the Ting fiber modem and then unplugging the modem from the power outlet. Leave it off for a few minutes, then reconnect the power and the eero device and try again. 

Contact us

If you're still offline and the eero app hasn't been able to help, you can chat in or give us a call. 

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