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Why is Wi-Fi signal strength so important for maximizing performance on Ting Fiber? 39
If you primarily connect your devices to Wi-Fi then signal strength is key to having a good experience. Good signal quality is correlated to good performance and weak signals beget poor performance...
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My internet is down - checking your Ting fiber connection -25
Webpages aren't loading, and movies aren't streaming on your device? Before you reach out for help, check out these quick, easy steps to get back online. Make sure your device is connecting to you...
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Installing a ZyXEL Wi-Fi extender 1
Every home presents a unique situation for Wi-Fi coverage. A Wi-Fi extender may be useful if you're experiencing difficult areas within your home where speeds plummet or connectivity becomes unstab...
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Ting Internet Hardware Warranty 3
Ting offers several pieces of equipment including wireless routers, range extenders, and some TV-related hardware. Most can be either purchased or rented. The warranty terms for this equipment are ...
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Configuring your Ting Internet WiFi Network Name and password -20
If you're using a router purchased or rented from Ting, you can find the WiFi Network Name (SSID) and password (Pre-Shared Key) printed on a label on the back of the router. Select that WiFi Networ...
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Speed, Latency, and Jitter Explained 49
You just had Ting's "crazy fast fiber internet" installed, and our technician ran a speed test to show you just how fast it is. Here's a real-world result that our Gigabit customers can achieve, wh...
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A single Wi-Fi network: the mesh approach 16
Most of us see two different Wi-Fi networks produced by our wireless router. One may end in "2.4G" (or have no suffix) while the other ends in "5G". For example a Ting and Ting_5G network. This art...
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Basic troubleshooting for your Ting Fiber connection -32
Internet not working? Here are some simple steps to check the status of your Ting fiber modem (ONT) and Zyxel wireless router and troubleshoot your service. If you suspect a possible outage in you...
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Understanding LED states on Ting equipment 4
All Ting equipment uses LED indicators to display certain states or statuses, helping diagnose common issues. Most people will have both a Ting router and an ONT, but a few Charlottesville resident...
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Wi-Fi FAQ -1
1. Why is my wireless router not delivering gigabit speeds over Wi-Fi? 2. What are differences between 2.4 GHz and 5 GHz network bands on my wireless router? 3. Why can't I connect to the 5 GHz b...
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Ting Internet Static IP Addresses 2
Contents Static IP Options How to Configure IPv6 Support? Static IP options offered by Ting We currently offer the following options for static IPv4 addresses: 1 IPv4 address: $19/mo Available ...
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Google OnHub Help Guide -5
Google's OnHub Router, made by TP-Link, aims to take the hassle out of setting up a Wi-Fi network. It streamlines the process but also removes a lot of customizability along the way. If you're loo...
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What are my expected speeds on Ting Gigabit? 87
Due to the environmental variability from each home or business, we can only guarantee crazy fast gigabit performance when hardwired directly to your ONT (aka fiber modem) with a Cat5e or Cat6 Ethe...
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Airport Extreme Help Guide 4
Apple’s AirPort Extreme is a fully featured Wi-Fi base station that provides the latest dual-band wireless networking using the 802.11ac specification. The 2.4 gigahertz (GHz) network will support...
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ZyXEL EMG3425 Setup and Troubleshooting Guide -1
The ZyXEL EMG3425-Q10A is a gigabit-capable residential gateway / router with leading edge specs and killer wireless performance. This will help you get the most from your Ting Fiber experience by...
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Configuring Your GigaCenter 844G / 844E 1
Logging into the web-based console You'll need to log into the web-based console for your residential gateway in order to change make configuration changes. To log in: Connect to your residen...
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General Internet Troubleshooting -19
If you're having trouble with Wi-Fi: If you're having trouble with your Wi-Fi network, try troubleshooting it in isolation before moving on to the general "can't connect" or "slow speeds" tro...
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Using your own router with Ting Internet 124
Our technicians install an Inside Ting box (fiber modem) used in every home and business in all our Ting towns. The Ting router is available for rental or purchase, but you may want to use a router...
