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Improve slow Wi-Fi speed in parts of your home -6
Every home presents a unique situation for Wi-Fi coverage. A Wi-Fi extender may be useful if you notice areas in your home where speeds plummet or connectivity becomes unstable. The ZyXEL WAP6804 E...
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Set your Ting Router's Wi-Fi Network Name and password -36
Customize the Wi-Fi Network Name (SSID) and password on your Ting router to something a little more you. These instructions only apply to routers purchased or rented from Ting. If you're using you...
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Troubleshoot your Ting Fiber connection -62
Internet not working? Before anything else, check the status of your Ting fiber access point (known as the ONT) and Zyxel wireless router. If you suspect an outage in your area, check our network ...
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Equipment set-up for bulk tenants
Already have Ting equipment installed? Follow the steps below to finish setting up your equipment. Information about your router and how to connect A Ting-powered router (ZyXEL EMG6726) is inst...
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I'm having some construction related issues, how can I get help?
At Ting, we aim to make our construction seamless but understand you may have questions and concerns, so we have a dedicated team ready to help. Who am I contacting? You'll be reaching our Construc...
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Getting the best performance from your Ting router - clearing the cache -2
By design, all routers, including your Ting router, store information about the websites you visit. Info like IP addresses (website locations) helps you navigate from site to site more efficiently....
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Bringing your own router to your Ting Internet service 12
Gigabit speeds require gigabit routers. Our Ting router is up to the task of giving you the wireless speeds your fiber service delivers, but if you've got your eyes on a different router, there are...
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I get an error message when browsing the internet -3
You see an error message and now you're stuck. Luckily, it doesn't often mean your Ting Fiber Internet service is down. When you can still access other websites except for the one giving you an err...
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Set up your ZyXel EMG3425-Q10A Ting Router Wi-Fi Network Name (SSID) and password -2
Customize the Wi-Fi Network Name (SSID) and password on your Ting router to something a little more you. These instructions only apply to routers purchased or rented from Ting. If you're using you...
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Streaming issues with Ting Internet -5
Most of us have started watching TV and movies through streaming apps like Netflix and Hulu rather than traditional cable. Streaming offers a convenient way to watch our favorite content, but it ...
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Ting Internet Hardware Warranty 4
Ting offers several pieces of equipment including wireless routers, range extenders, and some TV-related hardware. Most can be either purchased or rented. The warranty terms for this equipment are ...
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Speed, Latency, and Jitter Explained 68
You just had Ting's "crazy fast fiber internet" installed and our technician ran a speed test to show you exactly how fast it is. Note: A real-world speed test result - the speed our Gigabit custom...
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A single Wi-Fi network: the mesh approach 17
Have you ever wondered why your Wi-Fi Network seems to have two separate names? One may end in "2.4G" (or have no suffix) while the other ends in "5G". For example a Ting and Ting_5G network. Thos...
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Understanding LED lights on Ting equipment -3
All Ting equipment uses LED indicators to display their status so they can help you diagnose common issues. Most people will have both a Ting router and a fiber access point, but a few Charlottesvi...
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Wi-Fi FAQ -4
Why is my wireless router not delivering gigabit speeds over Wi-Fi? Many wireless routers are advertized with gigabit speed on the box, but that's not wholly accurate. The advertized speed is te...
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Ting Internet Static IP Addresses -4
Static IP addresses are an option reserved for Enterprise and Business customers. How do I use Ting's static IP(s)? Single Static IP The only configuration setting to be mindful of is that your ...
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What are my expected speeds on Ting Gigabit? 106
Crazy fast gigabit speeds can be achieved when your computer is hardwired to your fiber access point. Wi-Fi is a different animal. Know that by their nature, Wi-Fi connections are "lossy" - they de...
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ZyXEL EMG3425 Setup and Troubleshooting Guide -4
The ZyXEL EMG3425-Q10A is a gigabit-capable residential gateway/router with leading-edge specs and killer wireless performance. This will help you get the most from your Ting Fiber experience by d...
