Setup & Troubleshooting – Ting Help Center

Why is Wi-Fi signal strength so important?

Getting started with Internet March 22, 2019 12:28

If you primarily connect your devices to Wi-Fi then signal strength is key to having a good experience. Good signal quality is correlated to good performance and weak signals beget poor performance...

Basic troubleshooting for your Ting connection

Getting started with Internet March 13, 2019 14:46

Internet not working? Here are some simple steps to check the status of your Ting fiber modem (ONT) and Zyxel wireless router and troubleshoot your service. If you suspect a possible outage in you...

ZyXEL EMG3425-Q10A LED States and Status

Getting started with Internet July 28, 2017 19:16

The ZyXEL EMG3425-Q10A is an AC2200-class, dual band wireless router which is currently deployed in all of our Ting Towns. Here's a quick reference guide for each of the LED indicators and their st...

Wi-Fi FAQ -1

Getting started with Internet February 06, 2017 18:47

1. Why is my wireless router not delivering gigabit speeds over Wi-Fi? 2. What are differences between 2.4 GHz and 5 GHz network bands on my wireless router? 3. Why can't I connect to the 5 GHz b...

Ting Internet Static IP Addresses 4

Getting started with Internet October 26, 2016 20:08

Static IP options offered by Ting We currently offer the following options for static IPv4 addresses: 1 IPv4 address: $19/mo Available to all customers (Residential, Business, or Enterprise) regar...

Google OnHub Help Guide 1

Getting started with Internet August 17, 2016 17:55

Google's OnHub Router, made by TP-Link, aims to take the hassle out of setting up a Wi-Fi network. It streamlines the process but also removes a lot of customizability along the way. If you're loo...

What are my expected speeds on Ting Gigabit? 12

Getting started with Internet August 16, 2016 19:08

Due to the environmental variability from each home or business, we can only guarantee crazy fast performance when hardwired directly to your ONT (aka fiber modem) with a Cat5e or Cat6 Ethernet cab...

Airport Extreme Help Guide 3

Getting started with Internet August 15, 2016 20:38

Apple’s AirPort Extreme is a fully featured Wi-Fi base station that provides the latest dual-band wireless networking using the 802.11ac specification. The 2.4 gigahertz (GHz) network will support...

ZyXEL EMG3425 Setup and Troubleshooting Guide 3

Getting started with Internet July 26, 2016 22:04

The ZyXEL EMG3425-Q10A is a gigabit-capable residential gateway / router with leading edge specs and killer wireless performance. This will help you get the most from your Ting Fiber experience by...

Configuring Your GigaCenter 844G / 844E 2

Getting started with Internet May 28, 2015 19:05

Logging into the web-based console You'll need to log into the web-based console for your residential gateway in order to change make configuration changes. To log in: Connect to your residen...

Residential Gateway (GigaCenter 844G) LED States and Status 3

Getting started with Internet May 15, 2015 19:02

Note: The GigaCenter 844G residential gateway may be wall-mounted in your home. The image below shows the unit in the the table top mounting stand. LED States and Status ...

General Internet Troubleshooting 1

Getting started with Internet May 12, 2015 18:43

If you're having trouble with Wi-Fi: If you're having trouble with your Wi-Fi network, try troubleshooting it in isolation before moving on to the general "can't connect" or "s...