‍How will I know if my ONT is affected?

We'll be contacting you if you currently have a Calix 844-G model ONT in router mode. Keep an eye on your inbox for an email.

‍How do I know when my eero installation will take place?

We'll call you to setup an appointment at a time that works well for you.

I missed an installation appointment call from Ting

No problem. Call us back at 1-844-846-4994 and we’ll get your appointment set up.

Why do I need to use an eero?

If you are currently using the original Calix 844-G model ONT in router mode, it will no longer be able to support its built-in router after the upgrade.

We’re lending an eero at no cost to keep your connection running smoothly.

Do I need to be home for my appointment?

Someone 18 or older will need to be home during the installation.

Do I need to do anything?

You can get a head start by downloading the eero app and creating an account.

Find it in your app store: eero for iOS | eero for Android.

How many eero nodes will I be getting?

One eero is included with your upgrade.

Can I use another router?

Yes. You can use your own third-party router or mesh system if you prefer as long as it is compatible.
You'll need to plug your router into port 1 on the back of your modem when setting it up.

Can I keep the eero if I leave Ting?

No. Ting eeros are loaned equipment and must be returned if you cancel your service.

If it’s not returned, a charge may be added to your account.

How many eero nodes will I be getting?

One eero is included with your upgrade.

Will my Wi-Fi name and password change?

‍You can keep the same network name and password.

Can I rent more eero nodes?

Yes. Additional eero nodes are available for $8/month.

Can I manage my Wi-Fi settings?

‍The eero app lets you manage your network, connected devices and more.

How do I troubleshoot my eero?

Check out our guide to troubleshooting your eero.