Temporarily Suspending your Ting Mobile Number

Suspending your Phone Number

Suspending your Ting number temporarily makes your phone number unavailable for mobile service while keeping it secure. It's better than deactivating because a deactivated number can be reassigned, and you might not be able to reactivate the same number.

We suggest suspending your service if your phone is lost and you are waiting for a replacement, or if you are traveling out of the country for a long time and don't need phone service until you return.

Suspending a phone number stops usage on that line, but your Ting Plan will still continue to charge.

You can easily resume your phone number's service anytime after it has been suspended.

Changing the Status of your Phone Number

Step 1

Navigate to Device settings on your Ting account.

Shows the Details info to edit the phone number's status in the Device settings screen. The pencil icon is on the left of the row that lists the status of the device.

Step 2

Click on the pencil icon next to the phone number you want to change.

After clicking the Edit icon, the What would you like to do dropdown displays that lists the following options to select from: Suspend this device, Deactivate this device, Move this number to a new device.

Step 3

Click the pencil icon again next to the status of the selected phone number.

Step 4

From the drop-down menu, choose Suspend this device and confirm your selection.

Attention

If you accidentally deactivate your phone number, contact us as soon as possible. We will try our best to recover your number. While we cannot guarantee we can restore a deactivated number, we have the best success within the first two weeks after deactivation.

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