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Call Forwarding

Last updated by Christian Robinette

Call forwarding enables you to forward calls to your mobile device, to a number that you specify in your account on your Device Settings page.

There are no extra charges to use call forwarding, but you will be billed per minute for any calls that are connected via call forwarding. You are only able to forward to numbers within the United States from your Ting line.

Instructions are included below for setting up call forwarding for GSM or CDMA phones active with Ting.

Setting up call forwarding on your CDMA phone

First, you'll need to enable call forwarding in the Device settings on your account. To update these settings, click the edit/pencil icon at the top of the Minutes section of your device's settings.

Call_forwarding_setup_Ting_CDMA.jpg

There are 3 forwarding options available:

  1. call forwarding can be used
  2. forward 'busy signal' calls to this number
  3. forward unanswered calls to this number

Ting_cdma_call_forwarding_setup.jpg

1. Call forwarding can be used

Remember, to set call forwarding from your phone, you must first enable that feature in your account settings (see step above).

When you enable this option, all calls will be forwarded to the number you set regardless of whether you are using your handset or not.

Once enabled, however, missed calls will not go to voicemail.

To activate call forwarding from your device:

  1. Dial * 7 2
  2. Enter the area code + phone number to which you would like to forward calls
  3. Press TALK/SEND. Wait for the confirmation tone (several fast tones, followed by a beep)

To deactivate call forwarding:

  1. Dial * 7 2 0 TALK/SEND
  2. Wait for the confirmation tone (several fast tones, followed by a beep)

Don't forget to deactivate this feature from your phone when you want to stop forwarding.

2. Forward 'busy signal' calls to this number

When you enable 'busy signal' forwarding, calls are only forwarded if you are utilizing call waiting--essentially if you're on two calls. If calls are missed, they will not go to voicemail.

If you're just on one call though, and you ignore the second call, it will go to voicemail as normal rather than forwarding.

3. Forward 'no answer' calls to this number

When you enable 'no answer' forwarding, incoming calls will ring on your line a few times before rolling over to the forwarding number.

Missed calls will not go to voicemail.

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Setting up call forwarding on a GSM phone

First, you'll need to enable call forwarding in the Device settings on your account. To update these settings, click the edit icon at the top of the Minutes section of your device's settings.

ting_GSM_call_forwarding_setup.jpg

There are three forwarding settings in your account for GSM devices:
  1. can use call forwarding 
  2. can use call forwarding on busy/no answer
  3. can use call forwarding at any time

Note: Can use call forwarding must be enabled in order for the other two settings to work.


Ting_GSM_call_forwarding_options.jpg 

1. Can use call forwarding 

This allows you to use any of the call forwarding settings.

2. Can use call forwarding on busy/no answer

Remember you must first enable "Can use call forwarding" before enabling this setting or it will not work.

When you enable this type of call forwarding you are essentially circumventing your voicemail.

Once you've enabled this feature set your call forwarding number on your phone using the following dialing codes.

No answer call forwarding

  1. Dial * * 61 * 1PhoneNumber #
    • If you get an error message, try dialing * * 61 * + 1PhoneNumber #
    • To be able to enter the '+' mentioned above, press and hold down the 0 key
  2. Press TALK/SEND
  3. Wait for registration message.

To turn this off:

  1. Dial # # 61 #
  2. Press TALK/SEND
  3. Wait for the message confirming call forwarding has been disabled.

Unreachable call forwarding

Use this if you're in an area where you don't get reception.

  1. Dial * * 62 * 1PhoneNumber #
    • If you get an error message, try dialing * * 62 * + 1PhoneNumber #
    • To be able to enter the '+' mentioned above, press and hold down the 0 key
  2. Press TALK/SEND
  3. Wait for registration message.

To turn this off:

  1. Dial # # 62 #
  2. Press TALK/SEND
  3. Wait for the message confirming call forwarding has been disabled.

Busy call forwarding

  1. Dial * * 67 * 1PhoneNumber #
    • If you get an error message, try dialing * * 67 * + 1PhoneNumber #
    • To be able to enter the '+' mentioned above, press and hold down the 0 key
  2. Press TALK/SEND
  3. Wait for registration message.

To turn this off:

  1. Dial # # 67 #
  2. Press TALK/SEND
  3. Wait for the message confirming call forwarding has been disabled.

3. Can use call forwarding at any time

Remember you must first enable "Can use call forwarding" before enabling this setting or it will not work.

When you enable this and set up a number all incoming calls will be forwarded no matter what. No calls will go to voicemail.

  1. Dial * * 21 * 1PhoneNumber #
    • If you get an error message, try dialing * * 21 * + 1PhoneNumber #
    • To be able to enter the '+' mentioned above, press and hold down the 0 key
  2. Press TALK/SEND
  3. Wait for registration message.

To turn this off:

  1. Dial # # 21 #
  2. Press TALK/SEND
  3. Wait for the message confirming call forwarding has been disabled.

To disable call forwarding

To disable all call forwarding:

  1. Dial # # 004 #
  2. Tap Call
  3. Wait for the message confirming all call forwarding has been disabled.

Call waiting

To turn call waiting on:

  1. Dial * 43 #
  2. Tap Call
  3. Wait for the message confirming call waiting has been enabled.

To turn it off:

  1. Dial # 43 #
  2. Tap Call
  3. Wait for the message confirming all call waiting has been disabled.

 

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