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Setting up your call forwarding preferences
Articles in this section
SMS and MMS: What you need to know
SMS shortcodes: What you need to know
Country codes for international dialing
Your Ting account device settings
How do I turn on my mobile hotspot?
Setting up data on your phone
eSIM with Ting
Making long distance calls with your Ting SIM
Roaming internationally with your Ting SIM
What is 5G?
Setting up your visual voicemail
Setting up your voicemail

Setting up your call forwarding preferences

In this article

Call forwarding optionsEnable call forwarding in your Ting accountSet up call forwarding
Never miss a call

Call forwarding lets you redirect calls from your mobile phone to another U.S. number based on your preferred conditions. Best of all? There’s no extra charge for using call forwarding on Ting!

Call forwarding options

When setting up call forwarding, you can choose from these options:

  • Unconditional call forwarding: All calls are forwarded immediately to the specified number, skipping your phone entirely. Missed calls won’t go to voicemail.
  • Forward busy calls: Calls are forwarded only if you’re already on two calls at once. If ignored, a second call goes to voicemail as usual. Missed calls in this mode won’t reach voicemail.
  • Forward unanswered calls: Calls ring your phone a few times before being forwarded. Missed calls won’t go to voicemail.

Enable call forwarding in your Ting account

Before setting up call forwarding on your phone, enable it in your Ting account:

  1. Log in to your Ting account.
  2. Select Device settings from the left-hand menu.
  3. Click on the phone number where you want to enable call forwarding.
  4. In the Minutes section, click the pencil icon to edit.
  5. Toggle Can use call forwarding to On.
  6. Select your desired call forwarding option and toggle it to On.
  7. Click Save.

Set up call forwarding

Unconditional call forwarding

Redirect all calls directly to another number.

Turn On:
  1. Dial *72 + the 10-digit number you want to forward to (e.g., *72-555-123-4567).
  2. Wait for a series of beeps or the call to end.
Turn Off:
  1. Dial *73.
  2. Wait for the beeps or call confirmation.

Call forwarding when busy

Forward calls only when you're on two calls at once.

Turn on:
  1. Dial *71 + the 10-digit number you want to forward to (e.g., *71-555-123-4567).
  2. Press Talk/Send.
  3. Wait for the confirmation message.
Turn off:
  1. Dial *73.
  2. Press Talk/Send.
  3. Wait for the confirmation message.

‍Call forwarding when unanswered

Forward calls after your phone rings a few times.

Turn On:
  1. Dial *71 + the 10-digit number you want to forward to (e.g., *71-555-123-4567).
  2. Press Talk/Send.
  3. Wait for the confirmation message.
Turn Off:
  1. Dial *73.
  2. Press Talk/Send.
  3. Wait for the confirmation message.

Other Articles in this Section
SMS and MMS: What you need to know
SMS shortcodes: What you need to know
Country codes for international dialing
Your Ting account device settings
How do I turn on my mobile hotspot?
Setting up data on your phone
eSIM with Ting
Making long distance calls with your Ting SIM
Roaming internationally with your Ting SIM
What is 5G?
Setting up your visual voicemail
Setting up your voicemail
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