Call Forwarding

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What is call forwarding?

Call forwarding enables you to forward ALL calls to your mobile device, to a number that you specify in your account on your Device Settings page.

How much does call forwarding cost?

There are no extra charges to use call forwarding, but you will be billed per minute for any calls that are connected via call forwarding.

Can I set up call forwarding to a number outside of the United States?

No, you cannot.

 

Set up call forwarding on your CDMA device

First you'll need to enable call forwarding in the Device settings on your account. To update these settings, click the edit icon at the top of the Minutes section of your device's settings.

 

There are three forwarding options available:

  1. call forwarding can be set on phone
  2. forward 'busy signal' calls to this number
  3. forward 'no answer' calls to this number

 

 

1. Call forwarding can be set on phone

Remember, to set call forwarding from your phone, you must first enable that feature in your account settings (see step above).

When you enable this option, all calls will be forwarded to the number you set regardless of whether you are using your handset or not.

Once enabled however, missed calls WILL NOT go to voicemail.

To activate call forwarding from your device:

  1. Dial * 7 2
  2. Enter the area code + phone number to which you would like to forward calls
  3. Press TALK/SEND. Wait for the confirmation tone (several fast tones, followed by a beep)

To deactivate call forwarding:

  1. Dial * 7 2 0 TALK/SEND
  2. Wait for the confirmation tone (several fast tones, followed by a beep)

Don't forget to deactivate this feature from your phone when you want to stop forwarding.

2. Forward 'busy signal' calls to this number

When you enable 'busy signal' forwarding, calls are only forwarded if you are utilizing call waiting--essentially if you're on two calls. If calls are missed, they WILL NOT go to voicemail.

If you're just on one call though, and you ignore the second call, it will go to voicemail as normal rather than forwarding.

3. Forward 'no answer' calls to this number

When you enable 'no answer' forwarding, incoming calls will ring on your line a few times before rolling over to the forwarding number.

Missed calls WILL NOT go to voicemail.



Set Up Call Forwarding on a GSM Device

First you'll need to enable call forwarding in the Device settings on your account. To update these settings, click the edit icon at the top of the Minutes section of your device's settings.

 

There are three forwarding settings in your account for GSM devices:

  1. can use call call forwarding on this phone
  2. can use call forwarding on busy/no answer
  3. can use call forwarding at any time

"Can use call forwarding" must be enabled in order for the other two settings to work. If that is not enabled the other features will not work even if they are enabled.

 

 

1. Can use call call forwarding

This allows you to use any of the call forwarding settings.

2. Can use call forwarding on busy/no answer

Remember you must first enable "Can use call forwarding" before enabling this setting or it will not work.

When you enable this type of call forwarding you are essentially circumventing your voicemail.

Once you've enabled this feature set your call forwarding number on your phone using the following dialing codes.

 

No answer call forwarding

  1. Dial * * 61 * 1PhoneNumber #
    • If you get an error message, try dialing * * 61 * + 1PhoneNumber #
  2. Press TALK/SEND
  3. Wait for registration message.

To turn this off:

  1. Dial # # 61 #
  2. Press TALK/SEND
  3. Wait for message confirming call forwarding has been disabled.

 

Unreachable call forwarding

Use this if you're in an area where you don't get reception.

  1. Dial * * 62 * 1PhoneNumber #
    • If you get an error message, try dialing * * 62 * + 1PhoneNumber #
  2. Press TALK/SEND
  3. Wait for registration message.

To turn this off:

  1. Dial # # 62 #
  2. Press TALK/SEND
  3. Wait for message confirming call forwarding has been disabled.

 

Busy call forwarding

  1. Dial * * 67 * 1PhoneNumber #
    1. If you get an error message, try dialing * * 67 * + 1PhoneNumber #
  2. Press TALK/SEND
  3. Wait for registration message.

To turn this off:

  1. Dial # # 67 #
  2. Press TALK/SEND
  3. Wait for message confirming call forwarding has been disabled.

 

3. Can use call forwarding at any time

Remember you must first enable "Can use call forwarding" before enabling this setting or it will not work.

When you enable this and set up a number all incoming calls will be forwarded no matter what. No calls will go to voicemail.

  1. Dial * * 21 1PhoneNumber #
    • If you get an error message, try dialing * * 21 * + 1PhoneNumber #
  2. Press TALK/SEND
  3. Wait for registration message.

To turn this off:

  1. Dial # # 21 #
    • If you get an error message, try dialing * * 21 * + 1PhoneNumber #
  2. Press TALK/SEND
  3. Wait for message confirming call forwarding has been disabled.

 

To disable call forwarding

To disable all call forwarding:

  1. Dial # # 004 #
  2. Tap Call
  3. Wait for message confirming all call forwarding has been disabled.

 

Call Waiting

To turn call waiting on:

  1. Dial * 43 #
  2. Tap Call
  3. Wait for message confirming call waiting has been enabled.

To turn it off:

  1. Dial # 43 #
  2. Tap Call
  3. Wait for message confirming all call waiting has been disabled.

 

 

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Comments

  • Avatar
    Gary Parks

    What about conditional forwarding.  On Sprint if you dial *28 + number  it will forward for free.  Is this available?

  • Avatar
    Gary Parks

    ooops.  *28 will forward on busy and no answer.

  • Avatar
    Ben Lucier

    Hi Gary! Yes, conditional call forwarding on Busy and No Answer is available. It's popular with the Google Voice crowd. :)

  • Avatar
    Robert Talbot

    @Ben So as a work-around for using my Google Voice for voicemail (since it doesn't seem to be supported by Sprint), I should just enable "no answer" calls to be forwarded to my G Voice number. For this to work, I assume that I should disable voicemail in my device settings on Ting? I suppose the only issue with this would be the caller hearing a lot of rings before getting to my G Voice mail. 

  • Avatar
    Ben Lucier

    Hi Robert, 

    You could do that, but it's a little bit backward. What most people do is give out their GV number, and then use call routing rules to forward calls to their cellphone #.

  • Avatar
    Stefan Tucker

    So, if we use *28 to forward on busy/no-answer, is there also a per-minute charge?

  • Avatar
    Curtis M Kularski

    Robert, your concern about "a lot of rings" is solved if you go through the GV configuration for voicemail for that phone. Ignore the instructions it gives for Sprint phones and simply set it up the way you normally would for forwarding on Ting, go through the prompts it gives you so that it will flag that number as being enabled for voicemail, so that it will answer on the first ring (and not try to loop itself) 

  • Avatar
    Frank Wilder

    It this service still working?

    I keep getting a recorded message that says "the number of code you have dialed is incorrect,...please check the number or code and try again"

  • Avatar
    Charles Smith

    From the Ting "Dashboard", click on "settings" under the devices tab.  From there, you can set call forwarding for both "Busy" and "No Answer" situations. 

  • Avatar
    Stefan Tucker

    Note that your Ting account will still be charged for every minute of the calls that are forwarded to another number.

  • Avatar
    Oren Yehezkely

    *28 Is not working for me. Does anybody know if it should be working?

    Thanks.

  • Avatar
    Andrew Costen

    Oren, how are you dialling the *28 code? The way to use it is to dial *28 then the 10-digit number, then press send or dial, as opposed to dialling *28 then pressing send then the 10-digit phone number.

  • Avatar
    Oren Yehezkely

    Andres, I know how to do it. I am able to do it with the *72. I called your support and the lady speculated that the *28 code is available only for Sprint customers. Not for Ting customers.

    I asked her to add it to this thread, so other people do not waste their time on this.

     

    Thanks.

  • Avatar
    Andrew Costen

    I'm under the impression that it should work with us. What happens when you try it, out of curiosity?

  • Avatar
    Oren Yehezkely

    'The feature code you entered is not valid...'

  • Avatar
    Charles Wahlstrom

    I was trying to use conditional call forwarding (*28) also.  Entered *28NXXNXXXXXX (N's and X's replaced with my google voice #) and also get  'the feature code you entered is not valid...'

  • Avatar
    Rob Lake

    I urge anyone having trouble setting call forwarding up from the handset itself to log into their Ting account and toggle call forwarding on and off from the Dashboard.

    Beyond that, if having to access the Dashboard to change the setting becomes a too much of a hassle, please let our support team know so they can investigate for you.

    Thanks

  • Avatar
    Oren Yehezkely

    Rob,

     

    As I mentioned above, I did call your support but did not get a definite answer.

     

    Thanks.

  • Avatar
    Charles Wahlstrom

    Thanks Rob,

    Took a while to get through my head that the forwarding options I needed were under "Your Account" --> "Devices" --> "Name" rather than "Your Account" --> "Settings" --> "Device Settings".

  • Avatar
    Ryan Dunn

    If I was in an area with no service, (my office building) but turned on call forwarding before I got to said area, would the call still be forwarded?  Or would I need service for calls to be forwarded. This is the number one reason why I am thinking of using gvoice.

  • Avatar
    Andrew Costen

    Forwarding should work regardless of whether you have a signal or not.

  • Avatar
    Mayka M

    @Curtis M :

    What do you mean by this:

    "Robert, your concern about "a lot of rings" is solved if you go through the GV configuration for voicemail for that phone. Ignore the instructions it gives for Sprint phones and simply set it up the way you normally would for forwarding on Ting, go through the prompts it gives you so that it will flag that number as being enabled for voicemail, so that it will answer on the first ring (and not try to loop itself)"

    How would you set it up the way you normally would for forwarding on Ting? I followed the GV configuration where it said to dial *28{mygv#} from my "Sprint" phone and if I didn't get an error message, it was done correctly. Google Voicemail has been working since then; however, if someone calls my Ting number, it takes 12 whole rings to be forwarded to Google voicemail. Is this the problem you are referring to, and if so, what can I do to fix this?

  • Avatar
    Sagi Quarius

    Andrew:  So, is *28 suppose to work on Ting or not?  I can tell you for certain that it is not working.  This would solve my visual voice mail (lack thereof) issue on my galaxy nexus.

    On the Gnex, the visual voice mail app doesn't work; it doesn't link with carrier voicemail like it would on a standard Sprint or Ting phone.  Sprint allows free *28 conditional forwarding to google voicemail which compensates for the lack of sprint VVM.  I don't want the act of checking voice mail to count against my ting minutes.  So far, I've not found any way around it.

  • Avatar
    Andrew Costen

    I've double-checked, and I'm now told we were incorrect with the *28 code. It looks like that does not actually work with Ting. Sorry for the confusion.

  • Avatar
    Trevor Talbot

    Note that you can still set up conditional forwarding from the dashboard in order to get voicemail working. It's just the *28 code (and free time during the forward) that doesn't work.

  • Avatar
    Jason Klein

    Does Ting phone service include "Mutli-Path Call Forwarding" (aka "Multiple Call Forwarding" or "Call Forwarding Multipath")? 

    This feature allows forwarding of multiple simultaneous calls if the forwarding destination can accept the calls.  Without this feature, callers will hear a BUSY signal if one call is currently being forwarded.  Even with this feature, there is generally an upper-limit to the number of simultaneous calls that may be forwarded (2 calls, 3 calls, 10 calls, 99 calls, etc) before callers hear a BUSY signal.  This feature is sometimes available for any type of forwarding (unconditional forwarding, forward on busy, forward on no answer) and sometimes only available for unconditional call forwarding.

    If this feature is included in Ting service, is it restricted to certain call forwarding types or available for any call forwarding?  How many simultaneous calls can be forwarded at once (2, 3, 10, etc)?

    Scenario - Remote office with single telephone line is using conditional call forwarding to forward busy/unanswered calls to main office when they are on the phone or unavailable.  They are using unconditional call forwarding to forward all calls to main office when they are closed.  Their existing AT&T service includes multipath call forwarding, which allows multiple (up to 10) simultaneous incoming calls to be forwarded to main office.  We would like to move the office to a Ting "Home Phone Connect 2" device.  We would experience significant savings compared to existing AT&T rates, even after paying for minutes used at the location and minutes for forwarded calls.  While the remote office does not have a high call volume or receive simultaneous calls very often, we want to be sure customers do not hear a BUSY signal if the remote office does receive multiple simultaneous calls.

    Thanks in advance, Jason

  • Avatar
    Kelly Smith

    If you forward your calls from one Ting phone to another Ting phone (I ported my old number to Ting phone, but still needed a new number too) do I rack up 'double' minutes?  FYI, I asume that I am, just kind of wondering if the answer might be "No."

  • Avatar
    Ben Lucier

    Hi @Jason: Sorry, we do no offer multi path call forwarding. Is the service you mention from AT&T mobile, or landline? 

    @Kelly, forwarded calls are just like regular calls and you would be billed for the minutes used for each device. A call to device 'A' is answered and then another call is placed to device 'B'. While the conversation takes place with B, the line is still active for device A (if it wasn't the call would drop). Was that helpful?

  • Avatar
    Kelly Smith

    @Ben, Thanks for the reply, that is how I thought it would work.  Just hoped differently - lol.

  • Avatar
    Jason Klein

    Hello Ben!  Thank you for the reply.  I was afraid of that.  This is an AT&T land line.  Will leave AS-IS for now.

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